Sales Process Trainer

7 days ago

Chennai, Tamil Nadu, India NOVAC Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

  • Plans, conducts, coordinates and implements a comprehensive training program for trainees. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
  • Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
  • Determines training needs by observing sales and service encounters; studying sales, service and customer experience results reports; conferring with management.
  • Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
  • Managing team KRA & KPI Organize, Plan and Implement monthly cyclic.
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans.
  • Should be able to work under pressure and ability to manage multiple stakeholders
  • Performs all other duties as required.

Preferred candidate profile

  • Graduation from any stream
  • Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire skills
  • Operational knowledge of MS Office: Excel, Word and PowerPoint.
  • Ability to develop training and methodology programs that are unique to the organizations goals, values and mission statement.
  • Customer sales and service training experience
  • Should have conducted training in BFSI Domain for a minimum of 1 years.

Perks and benefits

  • 5 days working rotational 2 week offs
  • Fixed day shift
  • Fixed salary + Incentives. .

Conatc HR- Anaswara

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