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Process Trainer//Voice Process//International BPO
2 weeks ago
MNC in Chennai
Hiring For Process Trainer
International Voice Process
INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY
Require Excellent communication skills.
CTC UPTO 6.5LPA Based on Experience and Last CTC
Process Trainer
Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process
Experience in giving Training to New Hire
Design training curriculum using inputs from Operations &Quality
Knowledge management for the process
Maintain MIS related to all training batches
Keep up to date with the product / process knowledge
Accountability for 0 – 30 days batch performance
Attend TTT conducted by clients
Conduct PKT and process refreshers on the floor
Design & Develop training content
Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with
appropriate refresher plans for the required population
Participate in calibration of Trainers, QAs and Voice Coaches within the team
Interested candidates can mail their cv at or call
