Customer Relationship Executive – Full Time

1 day ago


Cochin, Kerala, India UGI - UNITED GROUP OF INITIATIVES Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About the Role

We are looking for a motivated and customer-focused
Customer Relationship Executive
to join our team in Kochi. The ideal candidate will play a key role in building and maintaining strong client relationships while ensuring a smooth and positive customer experience.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and in-person.
  • Build and maintain long-term customer relationships to enhance loyalty.
  • Conduct regular follow-ups to ensure customer satisfaction.
  • Handle customer complaints and resolve issues efficiently.
  • Escalate critical concerns to the relevant teams when necessary.
  • Maintain accurate customer records and update databases.
  • Collect payments as per agreed terms and follow up on outstanding dues.
  • Coordinate with the finance team to resolve payment-related queries.

Qualifications & Skills

  • Bachelor's or Master's degree in any discipline.
  • 1–2 years of experience in customer relationship management or a related field.
  • Strong communication and interpersonal skills.
  • Proficiency in
    English, Hindi, and Malayalam
    (Required).
  • Self-motivated with the ability to work in a target-driven environment.
  • Experience in managing client relationships and monthly payment follow-ups.

Employment Type

Full-time, On-site – Kochi, Kerala



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