Customer Relationship Executive – Full Time
1 day ago
About the Role
We are looking for a motivated and customer-focused
Customer Relationship Executive
to join our team in Kochi. The ideal candidate will play a key role in building and maintaining strong client relationships while ensuring a smooth and positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person.
- Build and maintain long-term customer relationships to enhance loyalty.
- Conduct regular follow-ups to ensure customer satisfaction.
- Handle customer complaints and resolve issues efficiently.
- Escalate critical concerns to the relevant teams when necessary.
- Maintain accurate customer records and update databases.
- Collect payments as per agreed terms and follow up on outstanding dues.
- Coordinate with the finance team to resolve payment-related queries.
Qualifications & Skills
- Bachelor's or Master's degree in any discipline.
- 1–2 years of experience in customer relationship management or a related field.
- Strong communication and interpersonal skills.
- Proficiency in
English, Hindi, and Malayalam
(Required). - Self-motivated with the ability to work in a target-driven environment.
- Experience in managing client relationships and monthly payment follow-ups.
Employment Type
Full-time, On-site – Kochi, Kerala
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