Customer Support Executive
1 week ago
company:
Xelentor Technologies Pvt. Ltd.
Location:
Ahmedabad (On-site)
Experience:
1-3 year
Employment Type:
Full-time
Roles and responsibilities:
· Act as the first point of contact for global EHS clients via email, chat, and calls.
· Handle client queries, requests, and concerns with professionalism and accuracy.
· Maintain detailed client interaction records in CRM or ticketing tools.
· Coordinate with internal EHS, Operations, and technical teams to resolve client issues.
· Prepare and maintain EHS-related reports, audit documentation, and compliance records.
· Follow up with clients to ensure satisfaction and issue closure.
· Escalate complex issues to the Account Manager or Technical Lead when needed.
· Contribute ideas for improving client experience and service efficiency.
· Act as the first point of contact for global EHS clients via email, chat, and calls.
· Handle client queries, requests, and concerns with professionalism and accuracy.
· Maintain detailed client interaction records in CRM or ticketing tools.
· Coordinate with internal EHS, Operations, and Technical teams to resolve client issues.
· Prepare and maintain EHS-related reports, audit documentation, and compliance records.
· Follow up with clients to ensure satisfaction and issue closure.
· Escalate complex issues to the Account Manager or Technical Lead when needed.
· Contribute ideas for improving client experience and service efficiency.
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