Customer Support Executive

6 days ago

Palakkad, Kerala, India Sadhguru Technologies Pvt Ltd Full time ₹ 24,992 per year

Job Title: Customer Service Executive

Location: Palakkad

Office Timing: Monday to Saturday, 10:00 AM to 6:30 PM

Qualification: Graduation

Salary: ₹20,000 per month (Inclusive of PF & ESI)

Experience:

  • Minimum of 2 years of experience are welcome

Job Summary:

The Customer Service Executive will be responsible for providing exceptional service to walk-in customers, handling gold purchases, and assisting with marketing activities to promote the branch's products and services.

Key Responsibilities:

Customer Interaction & Gold Handling:

  • Attend to walk-in customers with professionalism and courtesy.
  • Purchase old gold from customers and assess the purity of gold accurately.

Marketing Activities:

  • Handle branch-specific marketing efforts, including strategies such as umbrella marketing.
  • Occasionally travel for marketing initiatives and promotional campaigns.

Product Knowledge & Sales:

Promote and sell a variety of gold and silver products, including:

  • Gold: Coins, jewelry, biscuits.
  • Silver: Coins, jewelry, biscuits.
  • Digital Wallet: Support corporate gifting solutions.

Additional Responsibilities:

  • Represent the brand confidently and professionally.
  • Maintain a willingness to learn and adapt to new processes.

Required Skills:

  • Fluency in Regional Language (Tamil): Essential for effective communication with customers.
  • Confident & Presentable: Strong interpersonal and customer service skills.
  • Willingness to Travel: Flexibility for occasional marketing activities outside the branch.
  • Eagerness to Learn: Open to training and knowledge development.

Job Types: Full-time, Permanent

Pay: ₹9, ₹24,492.61 per month

Benefits:

  • Health insurance
  • Provident Fund

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