customer relation executive/collection executive

2 days ago

Palakkad, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 1,50,000 - ₹ 18,78,000 per year

Job Purpose:

To build and maintain strong customer relationships, handle customer queries, provide financial product information, ensure customer satisfaction, and support business growth through cross-selling and service excellence.

Key Responsibilities:

  • Handle inbound and outbound customer interactions professionally.
  • Assist customers in understanding NBFC financial products such as loans, gold loans, vehicle loans, personal loans, etc.
  • Guide customers through the application, documentation, and disbursement process.
  • Provide after-sales service and resolve queries/complaints promptly.
  • Maintain records of customer interactions and transactions.
  • Follow up with customers for repayments, renewals, and cross-selling opportunities.
  • Ensure high customer satisfaction and retention.
  • Support the branch team in achieving sales and service targets.
  • Adhere to company policies, compliance, and RBI/NBFC regulations.

Skills & Competencies:

  • Good communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to explain financial products clearly.
  • Basic knowledge of NBFC operations and loan processes.
  • Problem-solving and conflict resolution skills.
  • Computer literacy (MS Office, CRM software).
  • Sales and cross-selling abilities.

Qualifications & Experience:

  • Graduate in any discipline (Commerce/Finance preferred).
  • 0–3 years of experience in customer service/sales in banking or NBFC sector.
  • Freshers with good communication skills may also be considered.

Performance Metrics (KPIs):

  • Customer satisfaction score.
  • Number of queries resolved within TAT.
  • Loan conversion and cross-selling ratio.
  • Customer retention and repeat business.
  • Adherence to compliance and documentation standards.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

  • Collection Executive

    5 days ago

    Palakkad, Kerala, India Multiwealth Capital Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Collection ExecutiveLocation: Kulapully, PalakkadJob Role:We are looking for dedicated and customer-friendly Collection Executives (Female candidates only) to join our branch at Kulapully. The role involves following up with customers, ensuring timely collections, and maintaining strong customer relationships.Key Responsibilities:Follow up with...

  • customer care

    7 days ago

    Palakkad, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    ob Title:Customer Care / Collection ExecutiveDepartment:Customer Service / Collections / Branch OperationsReporting To:Branch Manager / Collection Manager / Regional HeadJob Purpose:To ensure timely collection of dues, maintain healthy customer relationships, resolve payment-related issues, and provide prompt customer support to achieve branch recovery and...

  • Collection Executive

    2 days ago

    Palakkad, Kerala, India Vyaparavijayam Finserv Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Customer Relationship Management.Sales & Business DevelopmentLoan Processing & DocumentationCustomer Service & RetentionAnnual bonus

  • Customer Relationship Executive

    5 days ago

    Palakkad, Kerala, India Sununited Enterprises Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, problem-solving abilities, and a dedication...

  • Tour Executive

    1 day ago

    Palakkad, Kerala, India ATHIDHYS TRAVEL AND TOURISM Full time

    Job Title: Tour ExecutiveJob Overview:A Tour Executive is responsible for planning, organizing, and executing travel itineraries for individuals or groups. As a Tour Executive, you will be responsible for coordinating and managing all aspects of travel arrangements for clients, ensuring a smooth and enjoyable experience. This role involves understanding...

  • Customer Relationship Executive

    2 weeks ago

    Palakkad, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 2,64,000 per year

    Job Title: Customer Relationship ExecutiveDepartment: Sales & Customer Service / Branch OperationsReporting To: Branch Manager / Relationship ManagerJob Purpose:To build and maintain strong, long-term relationships with customers by providing prompt service, addressing queries, ensuring customer satisfaction, and supporting business growth through...

  • Salesman (Order,Supply & Cash Collection)

    1 day ago

    Palakkad, Kerala, India krishna coffee works Full time

    Our company requires Experienced candidates for the post of ;Van sales ExecutiveCollection ExecutiveSales Trainee (Freshers)Location: : PALAKKAD(Accomodation available/Weekend Holiday)Details and CV to Job Type: Full-timePay: ₹23, ₹35,000.00 per monthBenefits:Cell phone reimbursementHealth insuranceProvident FundExperience:6 months: 1 year (Required)Work...

  • Customer Relationship Executive

    7 days ago

    Palakkad, Kerala, India Autobahn Trucking Corporation Pvt. Ltd. Full time ₹ 1,56,000 per year

    Company: Autobahn Trucking Corporation Pvt. Ltd.Location: Alathur, PalakkadJob Type: Full-timeSalary: From 12KJob Summary:Are you passionate about the automotive industry and enjoy providing exceptional customer service? If so, we'd love to hear from you We are seeking a motivated and results-oriented Customer Relationship Executive (CRE) to join our growing...

  • Showroom Sales Executive

    2 weeks ago

    Palakkad, Kerala, India Butterfly Roof Tile Full time ₹ 1,56,000 - ₹ 2,16,000 per year

    We are looking for an experienced, dynamic, and organized professional to manage all showroom operations, drive direct sales for both core steel structures and new roofing products/services, and efficiently coordinate regional projects to ensure timely and cost-effective delivery.Key Responsibilities1. Sales & Showroom ManagementDirect Sales: Actively engage...

  • Collection Executive

    5 days ago

    Palakkad, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Finance/NBFC experienced candidate for Pathiripala and Chittur LocationJob Type: Full-timePay: ₹15, ₹22,000.00 per monthWork Location: In person