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customer relation executive/collection executive

2 weeks ago

Palakkad, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 1,50,000 - ₹ 18,78,000 per year

Job Purpose:

To build and maintain strong customer relationships, handle customer queries, provide financial product information, ensure customer satisfaction, and support business growth through cross-selling and service excellence.

Key Responsibilities:

  • Handle inbound and outbound customer interactions professionally.
  • Assist customers in understanding NBFC financial products such as loans, gold loans, vehicle loans, personal loans, etc.
  • Guide customers through the application, documentation, and disbursement process.
  • Provide after-sales service and resolve queries/complaints promptly.
  • Maintain records of customer interactions and transactions.
  • Follow up with customers for repayments, renewals, and cross-selling opportunities.
  • Ensure high customer satisfaction and retention.
  • Support the branch team in achieving sales and service targets.
  • Adhere to company policies, compliance, and RBI/NBFC regulations.

Skills & Competencies:

  • Good communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to explain financial products clearly.
  • Basic knowledge of NBFC operations and loan processes.
  • Problem-solving and conflict resolution skills.
  • Computer literacy (MS Office, CRM software).
  • Sales and cross-selling abilities.

Qualifications & Experience:

  • Graduate in any discipline (Commerce/Finance preferred).
  • 0–3 years of experience in customer service/sales in banking or NBFC sector.
  • Freshers with good communication skills may also be considered.

Performance Metrics (KPIs):

  • Customer satisfaction score.
  • Number of queries resolved within TAT.
  • Loan conversion and cross-selling ratio.
  • Customer retention and repeat business.
  • Adherence to compliance and documentation standards.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person