Implementation Specialist

2 days ago

Mumbai, Maharashtra, India Bizaccen Knnect Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job description:

Profile - Implementation Specialist (SaaS / B2B)

Location: Andheri East, Mumbai

Experience: 1 - 5 years

Qualification: Any Graduate

Role Overview

We are seeking an experienced and customer-focused Implementation Specialist to manage the end-to-end implementation of a leading SaaS/cloud-based supply chain automation platform for the FMCG industry. The role involves client coordination, product configuration, data management, and ensuring seamless onboarding and adoption.

*Key Responsibilities*

  • Manage complete client implementation and onboarding processes.
  • Configure software solutions as per client requirements.
  • Handle master data, service requests, and troubleshoot data-related issues.
  • Communicate effectively with clients and internal teams to ensure smooth delivery.
  • Conduct UAT, manage go-live activities, and ensure user adoption post-deployment.
  • Generate client reports and provide product training and support.

*Requirements*

Strong communication and documentation skills.

Proficiency in MS Excel; familiarity with computer and mobile applications.

Understanding of FMCG business processes preferred.

Experience in SaaS implementation or client support is an added advantage.

Ability to work effectively in a fast-paced, startup environment.

Contact:

Email:

Regards

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