Telecaller For Real Estate Industry

5 hours ago

Raipur, Chhattisgarh, India Vinayak Outsourcing Works Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Job Description:

A telecaller job description includes making and receiving phone calls to interact with customers for sales, lead generation, or customer support. Key duties involve promoting products/services, answering inquiries, resolving complaints, and maintaining accurate customer records. Strong communication and persuasion skills are essential for success in this role. 

Responsibilities

  • Outbound Calls: 
    Make calls to potential and existing customers to sell products or services, generate leads, or follow up on sales. 


  • Inbound Calls: 
    Answer incoming calls from customers to address their questions, handle complaints, or provide support. 


  • Customer Interaction: 
    Explain product features, benefits, and pricing, and persuade customers to make a purchase or take a specific action. 


  • Information Gathering: 
    Collect customer information, understand their needs, and gather feedback to help improve services. 


  • Record Keeping: 
    Maintain accurate and detailed records of all customer interactions, sales, and follow-up actions. 


  • Sales & Support: 
    Process orders, resolve issues, and work towards achieving sales targets set by management. 



Key Skills

  • Communication: 
    Excellent verbal and written communication skills are crucial for interacting with customers. 


  • Persuasion: 
    The ability to persuade customers and negotiate effectively is a key component of the role. 


  • Problem-Solving: 
    Strong problem-solving skills are needed to handle customer complaints and inquiries. 


  • Organizational Skills: 
    Good organizational and time management abilities are necessary for handling multiple tasks and maintaining records. 


  • Tech Savvy: 
    Must be able to use call center software and CRM systems to manage customer data. 

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