Client Services

1 week ago

Bodakdev Ahmedabad Gujarat, India Litmus Branding Full time ₹ 1,32,000 - ₹ 4,20,000 per year

Litmus branding Pvt. Ltd. is 23 year old branding , marketing, advertising company based in Ahmedabad, currently hiring for Client Services executive.

Overview:

  • Taking complete accountability for assigned clients.

  • Managing projects of multiple nature - Retainers, Websites, other Ad Hoc Projects.

  • The responsibilities include, but are not limited to

  • Deliverables or Results Committed to a client.

  • Effective transfer of objective brief from the client to the team members & vice versa.

  • Overall health of project & its retention, whenever required.

  • Help to maintain the topline & bottom line decided by the organization, for every project.

  • Receipt of timely payments

  • New Business from existing clients.

Client & Team Liaisoning

  • Communicate effectively & educating clients to understand their actual needs

  • Providing the brief to designated team members assigned by the HODs.

  • Uploading & managing all necessary tasks on CRM & project management platforms.

  • Setting up project timelines, and ensuring timely deliverables.

  • Ensuring high client satisfaction index.

Communication Strategies

  • Research and analysis for the projects or projects, along with documentation of the research data.

  • Developing brief document based on the SOP for project assignment & execution.

  • Developing communication strategies based on client brief, industry segment, product/service USP, competition

analysis.

Presentation Development

  • Development of presentations for new strategies, upsell/cross sell objectives to existing clients.

  • Development of presentations for research & analysis done for particular project or project objectives.

We love your company.

Follow-Ups

  • Project deadlines

  • Social Media Calendars

  • Payments

Project Health Management, Reporting & Retention

  • Maintain health of overall project, or project based on the commitments made to the client

  • Timeliness & Deliverables

  • Results

  • Review/Feedback & Implementation

  • Retention of projects

  • Weekly and monthly reporting with HODs on multiple factors such as, but not limited to

  • Review as per role task document

  • Current & Upcoming deliverables & deadlines

  • Completed deliverables

  • Challenges, Missed Deadlines & Client feedback/complaints

Skill:

  • Fluency in English

  • Presentation Skills

  • Rapport Building & Persuasion Skills

  • Meeting, Phone & Email Etiquettes

  • Selling & Negotiation Skills

  • Listening & Questioning Skills

  • Team Building & People Management SkillsSkillsCompetenciesParticulars

  • In depth knowledge of offline & online branding & advertising processes,case studies, fundamentals, and channels.

  • Digital Marketing processes, case studies, fundamentals, and channels.( SMO, SMM, SEO, SEM)

  • Website design & development processes, case studies, fundamentals, &platforms.

  • Content development fundamentals, processes, & case studies.

  • Fundamentals of Designing theories - CMYK/Pantone/RGB, Sizing formats,printing formats, identity & guideliness.

  • In depth knowledge of all the services offered by the agency.Knowledge

Qualifications: Master's Degree

Experience: 0-3 Years

Interested candidates please share Cv on /

Job Types: Full-time, Permanent, Fresher

Pay: ₹11, ₹35,000.00 per month

Experience:

  • Client servicing: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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