Client Service Executive

3 days ago


Ambawadi Ahmedabad Gujarat, India Petpooja (Prayosha food services Pvt ltd) Full time

**Designation**:Key Account Manager
**Experience**: 1 Year to 3 Years
**Shift Timings**: 2:00 PM to 11:00 PM
**Education Qualification**: Any Graduate
**Working Days**: Public Holidays and weekends working (Weekoffs in Weekdays)

**Eligibility Criteria**:

- For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.
- Demands willingness to travel as and when required.

**Roles and Responsibilities**:

- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
- Influence key performance metrics of the portfolio
- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
- Use a consultative approach to help clients grow their business using Petpooja products & services
- Ensure timely renewals of products & services
- Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
- Collaborate with Internal Teams to ensure top-notch service & support
- Give market insights/feedback of the product to the Tech team to enhance the product offerings
- Generate referral leads from your existing portfolio of clients
- Requires exceptional presentation & people skills to navigate different customer challenges.

**Additional Qualification and Skills**:

- Ability to plan, manage & report on business metrics

**Job Types**: Full-time, Permanent

Pay: Up to ₹36,000.00 per month

Work Location: In person



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