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Production Support Engineer

2 weeks ago

Bengaluru Hyderabad Pune, India Freelancer Kanchan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

  1. We are seeking a skilled Production Support Engineer with hands-on experience in Guiding Care (care management platform) and .NET technologies.

  2. The role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated with Guiding Care and developed using .NET.

Role & responsibilities:

  1. Provide production support for applications built on the .NET framework integrated with the Guiding Care platform.

  2. Work closely with care management teams to support critical member-facing features, care plan modules, and clinical workflows.

  3. Support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems.

  4. Analyse recurring issues and implement root cause fixes and preventative measures.

  5. Maintain documentation related to incident management, known errors, and system configurations.

  6. Participate in on-call rotation and ensure 24/7 uptime for mission-critical systems.

Preferred candidate profile:

  1. 6 years of experience in .NET application support and development (.NET Core, C#, ASP.NET, Web API).

  2. Strong experience and exposure to Guiding Care or other care management systems in a healthcare domain.

  3. Solid understanding of SQL Server, stored procedures, and database performance tuning.

  4. Familiarity with production support tools (ServiceNow, Splunk, Dynatrace, AppDynamics, etc.

  5. Ability to debug application logs, identify integration issues, and suggest fixes quickly.

  6. Immediate joining: Within 15 days.