Operations Manager

6 days ago

Cochin, Kerala, India Talkin Debts Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Leading Collections Agency is Hiring – Operations Manager


Location:
Cochin Kerala (Open to candidates from other South Indian states willing to relocate)


Department:
Collections – Domestic Process

Key Responsibilities

  • Lead and manage a team of collection executives handling diverse domestic portfolios.
  • Drive collection performance across early-stage, late-stage, and recovery buckets (0–6), ensuring monthly targets are met.
  • Monitor team performance, manage customer interactions, and enhance overall efficiency.
  • Analyse delinquency trends and implement effective strategies to reduce NPAs.
  • Conduct team huddles, reviews, and coaching sessions to inspire high performance.
  • Ensure compliance with company policies, regulatory guidelines, and RBI norms.
  • Collaborate with senior management for process improvements and escalations.

Requirements

  • Experience:
    5–8 years in collections/recovery/financial services, with at least 1–2 years in a supervisory or team lead role.
  • Background:
    BFSI, NBFC, Recovery Agencies, or Exchange Houses preferred.
  • Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products).
  • Proven ability to handle high-pressure targets and motivate teams effectively.
  • Languages:
    English plus regional (Malayalam/Tamil/Telugu/Kannada preferred).
  • Excellent negotiation, problem-solving, and leadership skills.

Perks & Highlights

  • Competitive Salary & Incentives –
    Rewards aligned with industry standards and performance
  • Convenient Commute
    – Cab facility (pick-up & drop) within city limits
  • Health & Wellbeing –
    Health insurance after 1 year of service
  • Relocation Support –
    Assistance for candidates moving to Kerala
  • Career Growth –
    Opportunities to advance into leadership roles
  • Global Exposure
    – Work with a reputed company serving clients across multiple countries
  • Professional Environment
    – Collaborative, learning-focused, and performance-driven workplace
  • Recognition & Impact
    – Contribute to a high-performing team and make a real impact in collections operations

About the Company:

A leading financial services company headquartered in Kochi, India, providing solutions to clients across Australia, the UK, New Zealand, India, and the US. Committed to delivering exceptional client service while fostering a positive and growth-oriented environment for employees.

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