Customer Experience Solution Consultant

5 days ago

Bengaluru, Karnataka, India Latinum HR Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role:
CX - Solution Architect

Experience:
12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)

Role Summary:

This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients.

Key Responsibilities:

  • Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality.
  • Collaborate with teams across Sales, Transformation, Bid Management, IT Infrastructure, Pricing, and Operations for solution development.
  • Prepare persuasive proposals, RFP/RFI/RFQ responses, and client-focused value presentations.
  • Lead presentations, solution defenses, and workshops for clients and C-level executives.
  • Support the commercial aspects of opportunities and demonstrate business value in proposals.
  • Develop industry thought leadership through white papers, points of view, and case studies on CX.
  • Be available for domestic and international travel to client sites as required.
  • Required Skills & Expertise
  • In-depth knowledge of contact center workflows and technologies, including IVR, Chat/Chatbots, GenAI, CCaaS, AR, and CRMs.
  • Proven experience in CX Operations, Pre-Sales, and global Solution Design.
  • Strong communications and presentation abilities, especially with C-level stakeholders.
  • Advanced proficiency in MS PowerPoint, Excel, and Word for solutioning and proposal drafting.
  • High level of analytical, decision-making, and independent problem-solving skills.
  • Ability to perform effectively under tight deadlines and in ambiguous conditions.

Key Attributes:

  • Commitment to continuous learning; stays up-to-date with rapidly evolving customer experience technologies.
  • Flexible to travel and work extended hours when needed.
  • Strong independent work capabilities, balanced with collaborative teamwork.

  • Customer Solutions Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Confluent Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join...

  • Customer Solutions Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Confluent Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to...

  • Solutions Consultant

    1 day ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Solutions Consultant Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and...

  • Solution Consultant

    1 week ago

    Bengaluru, Karnataka, India Hyrmus Full time ₹ 15,000 - ₹ 30,00,000 per year

    About UsWe are a fast-growing technology company, specializing in software engineering intelligence platforms. Our solutions help development teams improve productivity and maximize impact using AI-powered analytics and actionable insights.About the RoleAs a Solution Consultant, you will bridge the gap between sales, product, and customer success. You'll...

  • Solutions Consultant

    4 days ago

    Bengaluru, Karnataka, India VirtuBox Infotech Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: Solutions Consultant InternsBengaluru | Mumbai | Pune |**6-Month InternshipAt VirtuBox, we're building the future of customer engagement—transforming offline spaces into interactive digital experiences through touchscreen kiosks and mobile apps.We're looking for Solutions Consultant Interns who are passionate about sales, consulting, and...

  • Sales Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Experience Andamans Tours Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role and Responsibility :Hiring Sales ExecutiveNegotiate deals and ensure customer satisfactionStrong communication, persuasion & consultative skills requiredFluent in English, Hindi & regional languageEmail Id-

  • Digital Solution Consultant Sr. Consultant

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are currently seeking a Digital Solution Consultant Sr. Consultant to join our team in Bangalore, Karntaka (IN-KA), India (IN).Senior SAP S/4 HANA Manufacturing ConsultantAt NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth,...

  • Platform Solutions

    5 days ago

    Bengaluru, Karnataka, India Candidate Experience Site - Lateral Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    PLATFORM SOLUTIONSIn Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:Transaction Banking, a cash...

  • Solution Consultant

    3 days ago

    Bengaluru, Karnataka, India Ninestars Information Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a Solution Consultant to lead the technical success and implementation of the AOTM Intelligent Automation Platform (IAP) for our global enterprise clients. This is a high-impact, client-facing role combining technical presales, solution design, integration expertise, and implementation ownership.You will be responsible for ensuring the...

  • Platform Solutions

    3 days ago

    Bengaluru, Karnataka, India Candidate Experience Site - Lateral Full time US$ 1,50,000 - US$ 2,00,000 per year

    PLATFORM SOLUTIONSIn Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:Transaction Banking, a cash...