Customer Experience Solution Consultant

5 days ago

Bengaluru, Karnataka, India Latinum HR Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role:
CX - Solution Architect

Experience:
12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)

Role Summary:

This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients.

Key Responsibilities:

  • Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality.
  • Collaborate with teams across Sales, Transformation, Bid Management, IT Infrastructure, Pricing, and Operations for solution development.
  • Prepare persuasive proposals, RFP/RFI/RFQ responses, and client-focused value presentations.
  • Lead presentations, solution defenses, and workshops for clients and C-level executives.
  • Support the commercial aspects of opportunities and demonstrate business value in proposals.
  • Develop industry thought leadership through white papers, points of view, and case studies on CX.
  • Be available for domestic and international travel to client sites as required.
  • Required Skills & Expertise
  • In-depth knowledge of contact center workflows and technologies, including IVR, Chat/Chatbots, GenAI, CCaaS, AR, and CRMs.
  • Proven experience in CX Operations, Pre-Sales, and global Solution Design.
  • Strong communications and presentation abilities, especially with C-level stakeholders.
  • Advanced proficiency in MS PowerPoint, Excel, and Word for solutioning and proposal drafting.
  • High level of analytical, decision-making, and independent problem-solving skills.
  • Ability to perform effectively under tight deadlines and in ambiguous conditions.

Key Attributes:

  • Commitment to continuous learning; stays up-to-date with rapidly evolving customer experience technologies.
  • Flexible to travel and work extended hours when needed.
  • Strong independent work capabilities, balanced with collaborative teamwork.

  • Customer Solutions Consultant

    1 week ago

    Bengaluru, Karnataka, India Confluent Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to...

  • Solutions Consultant

    1 day ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Solutions Consultant Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and...

  • Solutions Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Solutions Consultant - Public Sector Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of...

  • Solutions Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Solutions Consultant Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and...

  • Solution Consultant

    3 days ago

    Bengaluru, Karnataka, India i4 Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Client is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth.WHAT YOU WILL DO: Engage with new prospects to understand their business goals, challenges, and technical environments, and translate these into actionable requirements.Conduct consultative discovery sessions and effectively present...

  • Solutions Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Solutions Consultant (Presales) - Security Ops Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation...

  • Solutions Consultant

    5 days ago

    Bengaluru, Karnataka, India Cashfree Payments Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role Overview:Cashfree Payments seeks a detail-oriented Solutions Consultant to navigate customers through their payment solutions journey, ensuring success with our innovative products. You'll join our dedicated team, solving problems, developing payment solutions, and bridging customer-product team communications. Embrace ownership, learning, and curiosity...

  • Sales Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Experience Andamans Tours Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role and Responsibility :Hiring Sales ExecutiveNegotiate deals and ensure customer satisfactionStrong communication, persuasion & consultative skills requiredFluent in English, Hindi & regional languageEmail Id-

  • Solution Consultant

    1 week ago

    Bengaluru, Karnataka, India Hyrmus Full time ₹ 15,000 - ₹ 30,00,000 per year

    About UsWe are a fast-growing technology company, specializing in software engineering intelligence platforms. Our solutions help development teams improve productivity and maximize impact using AI-powered analytics and actionable insights.About the RoleAs a Solution Consultant, you will bridge the gap between sales, product, and customer success. You'll...

  • Solution Consultant

    3 days ago

    Bengaluru, Karnataka, India Aerchain Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Solution Consultant – Enterprise SaaSExperience:3–6 yearsLocation:Bangalore – Work From Office (WFO)About Aerchain (Why Us?)We are rewriting procurement with an AI-first platform already powering billions in enterprise spend and scaling rapidly. Join a team where your insights shape product value, your execution drives enterprise wins, and...