Customer Experience Solution Consultant

6 days ago

Bengaluru, Karnataka, India Latinum HR Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role:
CX - Solution Architect

Experience:
12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)

Role Summary:

This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients.

Key Responsibilities:

  • Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality.
  • Collaborate with teams across Sales, Transformation, Bid Management, IT Infrastructure, Pricing, and Operations for solution development.
  • Prepare persuasive proposals, RFP/RFI/RFQ responses, and client-focused value presentations.
  • Lead presentations, solution defenses, and workshops for clients and C-level executives.
  • Support the commercial aspects of opportunities and demonstrate business value in proposals.
  • Develop industry thought leadership through white papers, points of view, and case studies on CX.
  • Be available for domestic and international travel to client sites as required.
  • Required Skills & Expertise
  • In-depth knowledge of contact center workflows and technologies, including IVR, Chat/Chatbots, GenAI, CCaaS, AR, and CRMs.
  • Proven experience in CX Operations, Pre-Sales, and global Solution Design.
  • Strong communications and presentation abilities, especially with C-level stakeholders.
  • Advanced proficiency in MS PowerPoint, Excel, and Word for solutioning and proposal drafting.
  • High level of analytical, decision-making, and independent problem-solving skills.
  • Ability to perform effectively under tight deadlines and in ambiguous conditions.

Key Attributes:

  • Commitment to continuous learning; stays up-to-date with rapidly evolving customer experience technologies.
  • Flexible to travel and work extended hours when needed.
  • Strong independent work capabilities, balanced with collaborative teamwork.

  • Solutions Consultant

    21 hours ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Your CareerThe Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and...

  • Customer Solutions Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Confluent Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join...

  • Customer Solutions Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Confluent Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to...

  • Solutions Consultant

    3 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Solutions Consultant Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and...

  • Solutions Consultant

    15 hours ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Solutions Consultant

    19 hours ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Solution Consultant

    20 hours ago

    Bengaluru, Karnataka, India i4 Consulting : Reimagining HR Blueprints Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Client is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth.WHAT YOU WILL DO: Engage with new prospects to understand their business goals, challenges, and technical environments, and translate these into actionable requirements.Conduct consultative discovery sessions and effectively present...

  • Solution Consultant

    18 hours ago

    Bengaluru, Karnataka, India Compliancequest Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Greetings from Compliance Quest,ComplianceQuest was founded in 2013 and is based in Tampa, Florida.ComplianceQuest is a highly flexible 100% cloud based EQMS built using the Salesforce platform.ComplianceQuest is a next generation modern cloud platform with AI powered solutions for Clinical,Quality, Health and Safety and Environment natively built and run on...

  • Solution Consultant

    1 week ago

    Bengaluru, Karnataka, India Hyrmus Full time ₹ 15,000 - ₹ 30,00,000 per year

    About UsWe are a fast-growing technology company, specializing in software engineering intelligence platforms. Our solutions help development teams improve productivity and maximize impact using AI-powered analytics and actionable insights.About the RoleAs a Solution Consultant, you will bridge the gap between sales, product, and customer success. You'll...

  • Solutions Consultant

    5 days ago

    Bengaluru, Karnataka, India VirtuBox Infotech Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: Solutions Consultant InternsBengaluru | Mumbai | Pune |**6-Month InternshipAt VirtuBox, we're building the future of customer engagement—transforming offline spaces into interactive digital experiences through touchscreen kiosks and mobile apps.We're looking for Solutions Consultant Interns who are passionate about sales, consulting, and...