Crm Operations Executive

2 weeks ago

Mumbai, Maharashtra, India Elitehubs Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Roles and Responsibilities

  • Maintain confidentiality and adhere to company policies.
  • Collaborate with team members to achieve common goals and objectives.
  • Ensure accurate and timely completion of tasks related to data entry operation, data maintenance, and backend support.
  • Provide support to various departments such as shipping operations, inventory management, customer operations, investment operations, and backend processes.
  • Manage back office operations, ensuring efficient data entry, maintenance, and processing.

Desired Candidate Profile

  • 0-5 years of experience in back office operations or a related field.
  • Proficiency in data entry operation, data maintenance, and backend processing.
  • Strong understanding of shipping operations, inventory management, customer operations, investment operations, and backend processes.

Key Responsibilities:

1. Order Management:

- Process and fulfill customer orders accurately and promptly.

- Handle the logistic processing of each order right from booking the courier to handing over to the packaging team

2.Inventory Management:

- Track and manage inventory levels, ensuring that stock is updated and accurate.

- Conduct regular stock audits and address any discrepancies.

  1. Administrative Support:

- Perform various administrative tasks such as filing, data entry, and correspondence.

- Assist in preparing and managing documentation related to operations and compliance.

- Support the operations team in implementing process improvements and efficiencies.

  1. Compliance and Reporting:

- Ensure compliance with company policies, industry regulations, and data protection laws.

- Prepare and present regular reports on key metrics and performance indicators.

- Assist in audits and assessments as required.

  1. Co-ordination with the logistics Team:

  2. Co-ordinating with the logistics team to ensure daily pickup of parcels

  3. Co-ordinating and escalating any delays with the logistics team

6.Inter Team Co-ordination:

-Co-ordinating with various teams in the company and updating them on any queries that they might have.

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