IT Support Engineer

2 weeks ago

Ahmedabad, Gujarat, India Eclinicalworks Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Functions / Responsibilities:

  • Handling and Addressing User request related to IT Equipment's (Desktop/Laptop and other peripherals).
  • Monitoring, Acknowledge and troubleshooting the server and services alerts received on monitoring platforms.
  • Ensure maximum uptime and availability of the service to the user by resolving issue.
  • Need to work with core team during any other technical issues.
  • Should be first point of contact to resolve or respond to any query or issues faced by other department.
  • Ensure and follow all the Operational processes and Escalation Matrix.
  • Addressing the issue related to Hardware, Software and Basic Networking
  • Be the 1st responder for any IT issues reported by the user
  • Escalate and work with core team for any issues related to Active Directory, network, storage and servers.
  • Provide quick resolution or else escalate the issue to supervisor in timely manner for any issue reported.
  • Should be able to take the ownership of any issue reported and be on it till the issue is resolved.
  • Help Create technical documentation.

Requirements:

  • Should have good knowledge of Desktop Operating System (Windows 10, Ubuntu, etc.)
  • Should have knowledge of Server Operating System (Windows Server 2019, Centos, Ubuntu, etc.)
  • Should have the knowledge of computer hardware parts.
  • Excellent problem-solving and multitasking skills.
  • Customer oriented attitude.
  • Ready to work in any shift as well as Weekends.
  • Knowledge of network security practices and anti-virus program

Other Skills :

  • Telephone etiquette
  • Fluency in English Communication.
  • Ability to balance multiple priorities.
  • Strong analytical and problem-solving skills.
  • Ready to work in 24*7 Shifts.

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