Assistant Operations Manager

2 days ago


Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Work Experience

Minimum 8 years of Industry Experience with minimum 1+ year experience in role of Associate / Assistant Manager with experience managing Chat / Voice operations.\

  • Strong Analytical skills with an ability to draw conclusions from data.
  • Process improvements/ optimization done for the respective process.
  • Ability to think Out of box and provide solution to Agents.
  • Understanding of the Business situation and capability to address issues.
  • Open to go beyond the call of the duty to exceed expectations.
  • Patience while giving feedback, Open to change, multi-tasking skills, Interpersonal skill.
  • Reports Ability to work on data and generate various types of reports.
  • Able to work in multiple processes; flexible and eager to pick additional responsibilities/ activities.
  • Must be able to conduct audits, trainings, floor support and supervise shifts (if required)
  • Driving quality initiatives in the team to minimize Escalations to L2.

Eligibility

  • Minimum 8 years of Industry Experience with minimum 1+ year experience in role of Associate/Assistant Manager
  • Should have experience managing Chat / Voice operations.


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