Assistant Operations Manager
2 days ago
Work Experience
Minimum 8 years of Industry Experience with minimum 1+ year experience in role of Associate / Assistant Manager with experience managing Chat / Voice operations.\
- Strong Analytical skills with an ability to draw conclusions from data.
- Process improvements/ optimization done for the respective process.
- Ability to think Out of box and provide solution to Agents.
- Understanding of the Business situation and capability to address issues.
- Open to go beyond the call of the duty to exceed expectations.
- Patience while giving feedback, Open to change, multi-tasking skills, Interpersonal skill.
- Reports Ability to work on data and generate various types of reports.
- Able to work in multiple processes; flexible and eager to pick additional responsibilities/ activities.
- Must be able to conduct audits, trainings, floor support and supervise shifts (if required)
- Driving quality initiatives in the team to minimize Escalations to L2.
Eligibility
- Minimum 8 years of Industry Experience with minimum 1+ year experience in role of Associate/Assistant Manager
- Should have experience managing Chat / Voice operations.
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