T&T - ET&P- ServiceNow - Manager - ITSM/GRC/ITOM/ITAM/HRSD - Pune

Job requisition ID :: 92886

Date: Nov 21, 2025

Location: Pune

Designation: Manager

Entity: Deloitte Touche Tohmatsu India LLP

Consulting

Technology and Transformation - ET&P: ServiceNow

ServiceNow Developer (ITSM/ITOM/HRSD/GRC/ITAM)

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you'll find unrivaled opportunities to succeed and realize your full potential.

Deloitte is where you'll find unrivaled opportunities to succeed and realize your full potential.

The Team

Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow.

Work you'll do

We are seeking an experienced and result driven ServiceNow Developer at a Senior Consultant level with a strong background in ITSM/ITOM/GRC/HRSD/ITAM, ensuring business continuity and compliance with organizational goals.

Key Responsibilities:

• Lead and manage end-to-end ServiceNow implementations across ITSM, GRC, ITAM, HRSD, or ITOM modules.
• Conduct requirement-gathering sessions and design scalable, efficient, and compliant ServiceNow solutions.
• Configure and customize ServiceNow components including forms, workflows, business rules, and integrations.
• Collaborate with cross-functional teams to ensure seamless integration and data flow across modules.
• Provide advisory services and thought leadership on platform best practices, governance, and optimization.
• Drive stakeholder communication, project planning, and risk management.
• Conduct testing, deployment, and post-implementation support.
• Mentor and support junior team members in technical and functional areas.
• Maintain comprehensive project documentation, including technical designs, test cases, and release notes.

Key Skills required:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5–8 years of hands-on experience with the ServiceNow platform.
• Strong knowledge of at least one of the following modules:
• • GRC: Policy & Compliance, Risk Management, Audit, Vendor Risk, IRM
• HRSD: Case & Knowledge Management, Employee Centre, Lifecycle Events, Onboarding
• ITOM: Discovery, CMDB, Event Management, Service Mapping
• ITAM: HAM, SAM
• ITSM: Integration, UI Builder, UI Policies
• Deep understanding of ServiceNow data model, architecture, and integration frameworks.
• Solid understanding of ITIL processes and enterprise service management concepts.
• Excellent communication, stakeholder management, and documentation skills.
• Experience managing cross-functional, global delivery teams.

Preferred Skills:

• ITSM, ITOM, HRSD, ITAM, GRC

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

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