ITOM ServiceNow Developer

14 hours ago

Pune, Maharashtra, India IT Company Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Candidate should have experience about 5 to 8 years

Ideal candidate must be self-motivated with experience on Development on any ITSM / HRSD / GRC/ ITOM / ITAM and Integrations using ServiceNow.

FOR HRSD DEVELOPER

Proven experience as a
ServiceNow Developer
with a focus on
HR Service Delivery
.

Hands-on knowledge of HRSD features such as
Case Management, Knowledge Management, Lifecycle Events, and Employee Service Center
.

Strong skills in
JavaScript, Glide API, Flow Designer, and ServiceNow Studio
.

Experience with
HR integrations
(Workday, SAP SuccessFactors, Oracle HCM, etc.).

Familiarity with
HR processes and compliance
.

ServiceNow certifications (CSA, CAD, CIS–HRSD) highly preferred.

Strong communication, analytical, and problem-solving skills.

FOR ITAM /ITOM DEVELOPER

  • Design, configure, and implement
    ServiceNow ITOM
    solutions, including Discovery, Service Mapping, Event Management, and Orchestration.
  • Develop and maintain
    ITAM modules
    such as Hardware Asset Management (HAM) and Software Asset Management (SAM).
  • Integrate ServiceNow with third-party tools and systems for seamless asset and operations management.
  • Customize workflows, business rules, and scripts to support ITOM and ITAM requirements.
  • Work with stakeholders to gather requirements, translate them into technical solutions, and ensure alignment with best practices.
  • Maintain system documentation, architecture diagrams, and technical specifications.
  • Perform troubleshooting, root cause analysis, and enhancements to ensure platform stability.
  • Stay updated on new ServiceNow releases and recommend improvements for process automation and efficiency.
  • Proven experience as a
    ServiceNow Developer
    , with strong focus on ITOM and/or ITAM modules.
  • Hands-on knowledge of
    Discovery, CMDB, Service Mapping, Event Management, Orchestration, HAM, and SAM Pro
    .
  • Proficiency in
    JavaScript, Glide API, Flow Designer, and IntegrationHub
    .
  • Strong understanding of
    ITIL processes
    and IT Service Management principles.
  • Experience with
    integration (REST, SOAP, MID Servers, APIs)
    .
  • ServiceNow certifications (ITOM, ITAM, CIS, CSA, CAD) are highly preferred.
  • Excellent communication, analytical, and problem-solving skills.

Nice to Have:

Desired experience in scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Very Good Experience working with relational databases.

Excellent communication skills & customer engagement

Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.

Experience working & configuring Virtual Agent & Performance Analytics

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