Service Manager

1 day ago

Bengaluru, Karnataka, India Cognizant Technology Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary

Join our team as a Service Manager where you will leverage your expertise in Python CICS VSAM IT Service Management JCL DB2 and Cobol to drive excellence in Asset and Wealth Management. With a hybrid work model and day shifts you will ensure seamless service delivery and optimize processes to enhance client satisfaction. Your role will be pivotal in aligning IT services with business goals contributing to the companys success and societal impact.

Responsibilities

  • Oversee the end-to-end service management process ensuring alignment with business objectives and client expectations.
  • Provide expert guidance in Python CICS VSAM JCL DB2 and Cobol to optimize service delivery and enhance operational efficiency.
  • Implement IT Service Management best practices to streamline processes and improve service quality.
  • Collaborate with cross-functional teams to ensure seamless integration of IT services within the Asset and Wealth Management domain.
  • Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions.
  • Develop and maintain strong relationships with stakeholders to ensure their needs are met and expectations exceeded.
  • Lead initiatives to enhance the reliability and availability of IT services minimizing downtime and disruptions.
  • Ensure compliance with industry standards and regulations maintaining the highest levels of service integrity.
  • Drive continuous improvement efforts by identifying opportunities for innovation and process optimization.
  • Facilitate effective communication between technical teams and business units to ensure a clear understanding of service requirements.
  • Manage incident and problem resolution processes ensuring timely and effective responses to service disruptions.
  • Provide training and support to team members fostering a culture of learning and development.
  • Contribute to the strategic planning of IT services aligning them with the companys long-term goals.

Qualifications

  • Possess in-depth knowledge and experience in Python CICS VSAM JCL DB2 and Cobol essential for optimizing service delivery.
  • Demonstrate expertise in IT Service Management with a proven track record of implementing best practices.
  • Have a strong background in Asset and Wealth Management understanding the unique challenges and opportunities within the domain.
  • Exhibit excellent communication and interpersonal skills crucial for building relationships with stakeholders.
  • Show a commitment to continuous improvement and innovation driving service excellence.
  • Display strong analytical and problem-solving abilities essential for identifying and addressing service issues.
  • Possess a minimum of 10 years of relevant experience showcasing a deep understanding of the industry.

  • Trainee Service Engineer

    6 days ago

    Bengaluru, Karnataka, India Secure service plus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Trainee field Service Engingeer/ Technician in Electronic City, BangaloreWe are seeking a motivated and detail-oriented Trainee Field Service Engingeer / Technician to support the Installation, maintenance, and troubleshooting of Biometric, CCTV, Networking , software Installation, Gate automation etc. .Key Responsibilities:Installation and...

  • RCM Customer Service Representative

    7 days ago

    Bengaluru, Karnataka, India CUSTOMER SERVICE,RCM Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Our Client They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care....

  • Service Manager

    3 days ago

    Bengaluru, Karnataka, India Career Strategy Solutions Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    The Service Manager will be responsible for managing B2B electric two-wheeler service operations, ensuring smooth functioning of multiple hubs, and maintaining high service quality and customer satisfaction levels.Key Responsibilities· Supervise and control service operations across assigned hubs in the South region.· Handle breakdowns and ensure timely...

  • Service Manager

    1 week ago

    Bengaluru, Karnataka, India Smashr Global Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Description Job Title: Service Manager Job date: Job Location: Bangalore (South Region) Job Type: Full-time Job Summary: The Service Manager will oversee and manage B2B electric two-wheeler service operations across multiple hubs in the South Bangalore region. The role involves ensuring smooth service delivery, maintaining high-quality standards,...

  • Service Management

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Key Accountabilities or Responsibilities:Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plansManage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution...

  • Service Management

    2 weeks ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Greetings from TCS Recruitment TeamTCS is hiring for Service Management**Walk-in-Drive**Job Title : Service ManagementLocation: BangaloreExperience Range : 4 to 6 yearsDate- 08 Nov 25 (Saturday)Please apply only if you can attend In Person drive at TCS Office on 08 Nov 25 (Saturday).Skill set: Problem ManagementKey Accountabilities or...

  • IT Service Management

    1 day ago

    Bengaluru, Karnataka, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Service Management

    7 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roll-Service Management CMDBExperience- 6 to 10 Years.Location-Bangalore.Process Ownership: Develop, implement, and maintain CMDB processes, policies, and procedures in alignment with ITIL best practices.Data Integrity & Quality: Ensure accuracy, completeness, and consistency of configuration item data within the CMDB.Governance & Compliance: Enforce CMDB...

  • Managed Services Manager

    3 days ago

    Bengaluru, Karnataka, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role DescriptionManaged Services Manager (MSM) is a role, where the individual is expected to have both project management skills and customer handling skills along with fair knowledge of technology. An MSM is of key value to the customer who acts as a management partner, an integral part and extension of the Customer's IT management structure. The major...

  • Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India ESKO Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Who We Are:Esko is a part of Veralto's Product Quality & Innovation companies. Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops,...