Service Management

12 hours ago


Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Key Accountabilities or Responsibilities:

  • Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans
  • Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
  • Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
  • Pro- actively identify operational issue and trends
  • Provides appropriate reporting and drive resolution working directly with Service Providers
  • Monitor's problem management performance metrics and Key Performance Indicators (KPIs)
  • Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
  • Creating and updating of Problem Records
  • Organizing and chairing Problem Investigation and Problem Review Meetings
  • Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Engineer

Job Id

376874

Desired Skills

Service Management | Service Now

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING



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