Service Management
5 days ago
Greetings from TCS Recruitment Team
TCS is hiring for Service Management
**Walk-in-Drive**
Job Title : Service Management
Location: Bangalore
Experience Range : 4 to 6 years
Date- 08 Nov 25 (Saturday)
Please apply only if you can attend In Person drive at TCS Office on 08 Nov 25 (Saturday).
Skill set: Problem Management
Key Accountabilities or Responsibilities:
- Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans
- Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
- Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
- Pro- actively identify operational issue and trends
- Provides appropriate reporting and drive resolution working directly with Service Providers
- Monitors problem management performance metrics and Key Performance Indicators (KPIs)
- Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
- Creating and updating of Problem Records
- Organizing and chairing Problem Investigation and Problem Review Meetings
- Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)
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