Service Manager

2 weeks ago

Bengaluru, Karnataka, India Smashr Global Full time

Job Description

Job Title: Service Manager

Job date:

Job Location: Bangalore (South Region)

Job Type: Full-time

Job Summary: The Service Manager will oversee and manage B2B electric

two-wheeler service operations across multiple hubs in the South Bangalore region. The role

involves ensuring smooth service delivery, maintaining high-quality standards, resolving

technical issues promptly, and driving customer satisfaction. The Service Manager will lead a

team of service engineers and technicians, coordinate with internal departments and clients,

manage spare parts inventory, and ensure overall operational efficiency within the region.

Job Responsibilities:

Oversee and manage daily service operations across multiple hubs in the South region.

Ensure timely handling of breakdowns and resolution of technical issues.

Maintain service turnaround time (TAT) and ensure adherence to quality standards.

Lead, guide, and mentor service engineers and technicians to achieve performance

goals.

Coordinate with clients and internal teams for smooth fleet and service operations.

Prepare and maintain service MIS reports, performance summaries, and manpower

plans.

Monitor and manage spare parts inventory to ensure timely availability and

replenishment.

Implement process improvements to enhance service efficiency and customer

experience.

Build and maintain strong relationships with B2B clients to ensure satisfaction and

retention.

Job Requirements:

Education: Diploma or Degree in Mechanical, Electrical, or Automobile Engineering.

Experience: 57 years of experience in B2B EV Two-Wheeler Service Operations,

preferably from an OEM background.

Strong technical knowledge of electric vehicle systems, components, and diagnostics.

Proficiency in preparing and analyzing MIS and performance reports.

Excellent leadership, communication, and problem-solving skills.

Please send your latest resume to

Ability to manage multiple service hubs and teams independently.

Strong customer orientation and commitment to service quality and operational

efficiency.

Salary & Perks:

Salary no bar for the right candidate.

Competitive salary commensurate with experience and qualifications.

Opportunity for career growth and advancement.

If you're ready to take your career to new heights, don't miss this opportunity Apply

now by either clicking on this link:

[ATS link]

Or sharing your latest resume along with Current CTC, Expected CTC, and notice

period details to

with the subject line "[Position

Applied for] Application - [Your Name]".

Feel free to share this job with your network if you know someone who would excel in this

role. Join the dynamic team and be part of our client's growth story. We can't wait to hear

from you

Please send your latest resume to

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