Student Success Executive in Thane, Mumbai

21 hours ago

Mumbai Metropolitan Region, India YES Germany Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role Summary

Own the post-enrollment journey for students heading to Germany. Be the single point of contact (SPOC) for students & parents, coordinate with Admissions, Visa, and SST partners, ensure on-time milestones, handle escalations, and deliver a wow experience from onboarding to post-arrival.

Key Responsibilities

  • Onboarding & Journey Planning
  • Conduct welcome calls to set expectations, timelines, and communication cadence.
  • Create and maintain a checklist and tracker for each student (deadlines, documents, appointments).
  • Coordination (Internal Teams & Partners)
  • Collaborate with multiple internal teams for smooth process execution.
  • Schedule and follow up on appointments as required.
  • Liaise with the "Buddy" network for student support.
  • Student Success Milestones (Germany-Specific)
  • Guide and coordinate on blocked accounts, health insurance, and travel checklists.
  • Provide post-arrival support to students.
  • Ensure timely status updates to students and parents, maintaining a professional tone.
  • Escalation & Service Recovery
  • Provide first response within SLA; triage and resolve issues promptly.
  • Proactively flag risks (missed deadlines, document gaps) and ensure timely resolution.
  • Documentation & Reporting
  • Maintain clean and accurate CRM records (notes, tasks, next actions, documents).
  • Generate weekly reports on milestone completion %, SLA/TAT adherence, escalations, and CSAT/NPS.

About Company: We are an education consultancy providing admission and visa services to students and helping with career counseling.

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