Customer Care Manager
2 weeks ago
Company Description
FIELD MOTOR PRIVATE LIMITED is a company located at 2nd Floor, F-7, Block B-1 Mohan Cooperative Industrial Estate, Mathura Road, New Delhi, Delhi, India. The company specializes in the automotive industry and aims to provide top-notch services to its clients. Nestled in a strategic location, FIELD MOTOR PRIVATE LIMITED is known for its commitment to excellence and customer satisfaction.
Role Description
This is a full-time on-site role for a Customer Care Manager located in Balianta. The Customer Care Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction, and managing customer support teams. The role involves analyzing customer feedback, developing improvement plans, and maintaining effective communication with clients. Day-to-day tasks include handling customer inquiries, resolving issues, and optimizing service processes.
Qualifications
- Customer Satisfaction, Customer Service Management, and Customer Support skills
- Strong Analytical and Communication skills
- Proven leadership and team management experience
- Ability to work effectively in a fast-paced environment
- Experience in the automotive industry is a plus
- Bachelor's degree in Business Administration, Management, or related field
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