Customer Relationship Manager

3 days ago

Mumbai, Maharashtra, India Sainath Developers - The House of Kataria Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimize customer experience and have a passion for customer service, you are the ideal candidate for us.

Your role

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey.

Your tasks

  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customized marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.

Your profile

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 2+ years of experience in a customer-facing role.
  • Successful record of developing and implementing customer relations strategies.
  • Strong problem-solving abilities with time management skills.
  • Fluency in English & Hindi.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.
  • A customer-centric attitude to handle challenging client situations.

Preferred skills and qualifications

  • Prior experience managing a team of customer service representatives.
  • Proficiency in CRM software, such as Salesforce or Farvision.
  • Program certifications such as Microsoft Certified Dynamics 365 Fundamentals.
  • Soft skills such as patience, adaptability, and empathy.
  • Should be proficient in Ms Word, Excel & drafting email.
  • Verify payments from customers.
  • Customer payment reminder call.

If interested please send your resumes to

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