IT Specialist

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization.

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Overview – Role

We are seeking an efficient and organized IT Specialist to provide critical technical support to our Fire engineering teams in India and worldwide. In this role you will carry primary responsibility in the region for a wide range of IT duties that includes user support, infrastructure management & deployment, remote office integrations, and software solution implementation.

Based in Mumbai , this will be an office-based role responsible for supporting global operations.

This role offers the chance to work in a fast-paced environment and advance your career within a supportive and diverse team.

Key Responsibilities

• Liaison with local vendors to procure equipment and/or services
• Remote and local installations and upgrades of enterprise software and hardware, including networking equipment
• Imaging and physically deploying user PCs
• Responding to user requests including, but not limited to - Troubleshooting hardware and software on user PCs , Installing software and limited hardware ,Password resets ,Provisioning, managing, and retiring user accounts
• Smartphone email client setup and/or MDM enrollment
• Travel to office sites may be required supporting integration activities. You will live commuting distance from an airport and can travel on occasion around Europe

Requirements and Qualifications

• Relevant Graduate level education along with extensive proven experience in administering and troubleshooting Windows 7 – Windows 11 in a Microsoft domain environment, including Active Directory
• Experience managing users and resources in Office 365
• Experience supporting a mixed local and remote user base with remote-controlled software and working with remote teammates across multiple offices
• Basic troubleshooting TCP/IP, DNS, DHCP, LAN, WAN, and VPN issues
• Strong troubleshooting and analytical skills to resolve problems with sometimes unfamiliar or specialty software along with an understanding of basic SCCM and Cloud based architecture (Azure) highly desired
• Able to undertake work independently whilst working effectively with colleagues at all levels
• Enthusiastic to innovate and have an interest in continued research and learning
• Effective communication skills and fluency in English language
• Confident whilst respecting wider team/company protocols
• Experience working for a global matrixed organization would be a distinct advantage
• A degree of flexibility around working hours required
• Must be able independently and regularly lift equipment or packages that weigh at least 25 kilograms

Why you should join Jensen Hughes

• Opportunity to grow within a supportive and collaborative team environment
• Access to training and development programs to enhance your payroll expertise
• Career advancement with an established framework is in place – clearly defining expectations and outlining opportunities for advancement

Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.

• Policy on use of 3rd party recruiting agency for direct placements

Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to "staffing firms" or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team