It Service Desk Executive

1 week ago


Delhi NCR, India Coforge Full time ₹ 2,50,000 - ₹ 7,50,000 per year

ob TitleASSOCIATE - IT OPS SERVICESJob Description

IT Service Desk Executive/Analyst Job Location: Gurgaon, Sector 44 (Near HUDA City Center) - Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off - Working Hours: 9:00 AM to 6:00 PM Facilities: - No food or cab facility provided Experience Required: Minimum 2-3 years of experience in IT Service Desk operations Key Skills: - Hands-on experience with ServiceNow or similar ticketing tools - Expertise in Google Workspace products, including: - Gmail - Google Drive - Google Hangouts - Google Workspace Admin Console - Tivoli Identity Manager - Active Directory - Shared Mailboxes and Distribution Lists - Excellent written and verbal communication skills - Ability to compose and respond to professional emails effectively - Good understanding of ticket lifecycle management and working within defined SLAs Roles and Responsibilities: - Provide L1/L2 support to end-users across the organization - Handle and resolve incidents/service requests via the ServiceNow platform - Manage web-based tickets and ensure resolution within defined SLA timelines - Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console - Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed - Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group - Maintain and contribute to the knowledge base by documenting known issues and resolution steps - Collaborate with internal teams to follow up on escalations and ensure timely closures - Maintain a high level of customer satisfaction through prompt and professional service Preferred Qualifications: - Bachelor's degree in Computer Science, IT, or related field - ITIL Foundation certification (preferred) - Strong communication and interpersonal skills - Ability to work independently and as part of a collaborative team

Mandatory SkillsINCIDENT MANAGEMENT PROCESS



  • Delhi, NCR, India Coforge Full time ₹ 4,50,000 - ₹ 9,50,000 per year

    Job Title : ASSOCIATE - IT OPS SERVICESJob DescriptionIT Service Desk Executive/AnalystJob Location: Gurgaon, Sector 44 (Near HUDA City Center) -Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off -Working Hours: 9:00 AM to 6:00 PMFacilities: - No food or cab facility providedExperience Required: Minimum 2-3...

  • Front Desk Executive

    3 weeks ago


    Delhi, Delhi NCR, India Advanced Hair Studio Private Limited Full time

    Job Description We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key...


  • Delhi, Delhi, India Team Computers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are looking for a Technical Service Desk Executive to provide IT support to end-users. The role involves troubleshooting issues, managing service requests, and ensuring smooth day-to-day IT operations.Key Responsibilities:Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive, and internal appsSupport laptops, desktops, printers,...


  • Delhi, India First Choice Consultant Service Full time

    **Profile: Front Desk Executive/ Receptionist** **Location**:New Delhi,Connaught Place - **JOB RESPONSIBLITIES **_ - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters,...


  • New Delhi, India Hectae Analytics and Software Solutions Full time

    About the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...

  • Travel Desk Executive

    2 weeks ago


    Delhi, NCR, India Proficient Full time ₹ 3,50,000 - ₹ 7,00,000 per year

    We are looking for a Travel Desk Executive to manage corporate travel arrangements efficiently and cost-effectively. The ideal candidate should have experience in handling bookings, coordinating itineraries, and ensuring seamless travel.

  • Front Desk Executive

    2 weeks ago


    Delhi, NCR, India Cowynd Llp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Seeking a Front Desk Executive (Female) for CoWYND, Dwarka Sec 19. Manage reception, calls, walk-ins, and daily operations with professionalism and warmth. Freshers welcome. Join our dynamic co-working team and be the face of our vibrant workspace

  • Service Desk Manager

    3 weeks ago


    Delhi, India Telelink Business Systems Full time

    Company DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...

  • Service Desk

    3 days ago


    Delhi, India Tata Consultancy Services Full time

    Grade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...


  • Delhi, Delhi, India Wipro Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...