
It Service Desk Executive
3 days ago
ob TitleASSOCIATE - IT OPS SERVICESJob Description
IT Service Desk Executive/Analyst Job Location: Gurgaon, Sector 44 (Near HUDA City Center) - Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off - Working Hours: 9:00 AM to 6:00 PM Facilities: - No food or cab facility provided Experience Required: Minimum 2-3 years of experience in IT Service Desk operations Key Skills: - Hands-on experience with ServiceNow or similar ticketing tools - Expertise in Google Workspace products, including: - Gmail - Google Drive - Google Hangouts - Google Workspace Admin Console - Tivoli Identity Manager - Active Directory - Shared Mailboxes and Distribution Lists - Excellent written and verbal communication skills - Ability to compose and respond to professional emails effectively - Good understanding of ticket lifecycle management and working within defined SLAs Roles and Responsibilities: - Provide L1/L2 support to end-users across the organization - Handle and resolve incidents/service requests via the ServiceNow platform - Manage web-based tickets and ensure resolution within defined SLA timelines - Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console - Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed - Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group - Maintain and contribute to the knowledge base by documenting known issues and resolution steps - Collaborate with internal teams to follow up on escalations and ensure timely closures - Maintain a high level of customer satisfaction through prompt and professional service Preferred Qualifications: - Bachelor's degree in Computer Science, IT, or related field - ITIL Foundation certification (preferred) - Strong communication and interpersonal skills - Ability to work independently and as part of a collaborative team
Mandatory SkillsINCIDENT MANAGEMENT PROCESS
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IT Service Desk Executive
2 days ago
Delhi, NCR, India Coforge Full time ₹ 4,50,000 - ₹ 9,50,000 per yearJob Title : ASSOCIATE - IT OPS SERVICESJob DescriptionIT Service Desk Executive/AnalystJob Location: Gurgaon, Sector 44 (Near HUDA City Center) -Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off -Working Hours: 9:00 AM to 6:00 PMFacilities: - No food or cab facility providedExperience Required: Minimum 2-3...
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It Service Desk Executive
2 weeks ago
NCR, India Coforge Full timeob TitleASSOCIATE - IT OPS SERVICESJob Description IT Service Desk Executive/Analyst Job Location: Gurgaon, Sector 44 (Near HUDA City Center) - Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed off - Working Hours: 9:00 AM to 6:00 PM Facilities: - No food or cab facility provided Experience Required: Minimum 2-3...
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Service Desk Specialist
2 weeks ago
Delhi, Delhi, India IT AISA Full timeAbout the Role :We are seeking a motivated Service Desk Specialist to join our clients IT support team. This role is ideal for early-career professionals with 1 year of experience who want to develop technical expertise in end-user support, IT operations, and incident management. You will be the first point of contact for technical assistance, ensuring...
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Technical Service Desk Executive
2 weeks ago
Delhi, India Team Computers Full timeJob Summary: We are looking for a Technical Service Desk Executive to provide IT support to end-users. The role involves troubleshooting issues, managing service requests, and ensuring smooth day-to-day IT operations. Key Responsibilities: Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive, and internal apps Support laptops, desktops,...
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Technical Service Desk Executive
2 days ago
Delhi, Delhi, India Team Computers Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:We are looking for a Technical Service Desk Executive to provide IT support to end-users. The role involves troubleshooting issues, managing service requests, and ensuring smooth day-to-day IT operations.Key Responsibilities:Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive, and internal appsSupport laptops, desktops, printers,...
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Service Desk
4 days ago
Delhi, India Tata Consultancy Services Full timeGrade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...
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Service Desk Analyst
1 week ago
Delhi, India ThoughtSol Infotech Ltd. Full timeKey Responsibility Areas (KRA) Designation: Service Desk Executive Location: Delhi Experience: Minimum 2 years 1. Service Desk and IT Support Responsible for logging IT issues through phone, email, chat, and web portal. Log, track, and resolve incidents using Manage Engine and ADX tools. Assign tasks to engineers and ensure timely closure. ...
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Service Desk Specialist
2 days ago
Delhi, India DigitalRemoteServices Full timeCompany DescriptionAt Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...
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Service Desk Specialist
13 hours ago
Delhi, India DigitalRemoteServices Full timeCompany DescriptionAt Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...
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Front Desk Receptionist
2 days ago
Delhi, NCR, India Lohia Global Full time ₹ 2,64,000 per yearJob Title: Front Desk ExecutiveLocation: Lohia Global (Third Floor), Centrum Plaza Mall, , Facing Mehrauli-Gurgaon Road, Sultanpur, New Delhi 110030Company: Lohia GroupDepartment: AdministrationReporting To: Admin/HR DepartmentWorking Days: Monday to SaturdayWork Timings: 9:30 AM 6:00 PMSalary: 20,000 22,000 (In-hand)Role OverviewLohia Group is looking for a...