Front Desk Executive

3 weeks ago

Delhi Delhi NCR, India Advanced Hair Studio Private Limited Full time

Job Description We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio's growth objectives. Key Responsibilities: Client Management & Front Desk Operations - Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience. - Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives. - Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability. - Uphold and enforce all Brand Standards at the front desk and across the studio. - Maintain a clean, organized, and professional front office area at all times. - Supervise front office staff (if applicable), including assigning shifts and monitoring performance. Business Development & Marketing Support - Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins. - Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups. - Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs. - Maintain a database of leads, prospects, and regular clients for ongoing business engagement. - Collect and analyze client feedback to support service improvements and retention strategies. Reporting & Operational Oversight - Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction. - Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk. - Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations. - Ensure the front desk area complies with hygiene, safety, and operational protocols. Desired Candidate Profile: - Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets. - Excellent communication skills in English, Hindi, and one regional language (as per location). - Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease. - Prior experience in operations or front office management is an advantage. - Highly motivated, well-organized, and results-driven with strong attention to detail. - Presentable, confident, and professionally groomed, with a welcoming demeanor. - Willingness to contribute to business growth through active involvement in sales and marketing initiatives. Additional Skills (Preferred): - Experience with CRM software and appointment scheduling tools. - Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry. - Social media or digital outreach experience (bonus for marketing support).

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