Current jobs related to Manager -Regional Account Service - Surat, Gujarat - VodafoneZiggo

  • Regional Logistics Manager

    2 weeks ago

    Surat, Gujarat, India Kohler Co. Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About UsAt Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That's why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the...

  • Regional Sales Manager

    2 days ago

    Surat, Gujarat, India Parker's Consulting & Ventures Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionParker's Consulting & Ventures Pvt. Ltd. is one of India's largest Corporate Direct Selling Agents (DSA) and a rapidly growing Loan Distribution Company. Founded in 2021 by Mr. Pankaj Shukla, the company operates as the flagship entity of subsidiaries with decades of experience in the banking and finance industry. With over 150 branch...

  • Regional Business Manager

    2 days ago

    Surat, Gujarat, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionDepartmentSBE (BL/WC)LocationReporting RelationshipZonal Business Manager (ZBM)Position GradeM6/M7Job RoleManaging team of leaders and front line resource at Regional LevelDrive team for new acquisition through Branch Banking and/or Customer referralsTo build relationships with key persons (CFOs/ promoters) in the target segments & build client...

  • Regional Sales Manager

    4 days ago

    Surat, Gujarat, India Roch Manpower Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Regional Sales Strategy, Market Analysis, Revenue Targets, Inventory Control, Customer Satisfaction, Lead a team of Channel Sales Managers, Focus on team development, Efficiently manage the regional budget, Competitive Analysis

  • Regional Sales Manager – Jewellery

    9 hours ago

    Surat, Gujarat, India Refining Skills Academy Full time ₹ 1,80,00,000 - ₹ 2,40,00,000 per year

    Regional Sales Manager – Jewellery (South / West / North / East) Base: Surat (with extensive travel across assigned region) Compensation: ₹1.5 – 2 lakh/month + performance-based incentivesAbout UsSavani Jewellers, a renowned Surat-based diamond jewellery manufacturer, is expanding its footprint across India. With a legacy of craftsmanship and a strong...

  • Service Relationship Manager

    2 weeks ago

    Surat, Gujarat, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Service Relationship Manager-Affluent-Priority-Regional sales Role:Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group. Generate business actions across liabilities, assets and...

  • Regional Sales Executive

    3 days ago

    Surat, Gujarat, India Asian Heart Institute Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking enthusiastic and experienced Regional Field Sales Representatives or Managers to cultivate relationships with local cardiologists in various regions. The ideal candidates will have a proven track record in sales to cardiologists, preferably in the pharmaceutical or medical device industries. This role involves promoting AHI's cardiovascular...

  • Key Account Manager

    2 weeks ago

    Surat, Gujarat, India JARIWALA SALES PRIVATE LIMITED. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionJARIWALA SALES PRIVATE LIMITED. is a company located in Surat, Gujarat, India. We operate out of our headquarters at , Abhikram, opposite Bhulka Bhavan on Adajan Kawas Road. Our company is committed to delivering exceptional sales and account management services to our clients.Role DescriptionThis is a full-time on-site role located in...

  • Account Relationship Manager

    4 days ago

    Surat, Gujarat, India Kip Solutions Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionKip Solutions is a leading Voice Over IP (VoIP) services provider, active since 2019. The company offers high-quality termination to African, Middle Eastern, European, CIS, and Asian countries, with direct terminations in key African, Middle Eastern, and CIS countries. Kip Solutions also has over 200 interconnections worldwide. The core...

  • Account Manager

    1 week ago

    Surat, Gujarat, India JBG Organisation Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role located in Surat for an Account Manager. The Account Manager will oversee client accounts, manage relationships, and ensure customer satisfaction. Responsibilities include developing and executing account strategies, coordinating with internal teams, monitoring performance metrics, and resolving client...

Manager -Regional Account Service

2 weeks ago

Surat, Gujarat, India VodafoneZiggo Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Req ID: 47025

Location:
Surat, IN

Function: VIBS

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Regional Service Account Manager

Location

Gujarat

Band

M1

Job Purpose

Ensuring benchmark levels of service across the customer life cycle for enterprise accounts, to proactively & reactively ring fence the customer base, to adopt a consultative approach & use analytics / digital as a means to improve customer experience, to engage with C- level, drive customer engagement programs & deliver on service improvement / development plans to enhance customer satisfaction index across enterprise products

Key Result Areas/Accountabilities

  • Compliance to standard norms, monitor customer commitments across products, intervene proactively and act as an touch point to ensure minimum service level breaches
  • Build a strong feedback mechanism through continuous engagement with stakeholders and accounts – to review account performance,
  • Conduct C-SAT on quality parameters & process
  • Revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. Upsell/ cross-sell to enhance account revenue.
  • Drive automation & digital agenda with customers to reduce cost to serve

Core Competencies, Knowledge, Experience

  • 5+ years of experience in leading a customer service team with exposure to service delivery and assurance.
  • Experience in managing customer facing roles for a reputed organization with a proven track record in meeting service levels and RNPS targets
  • Prior experience in B2B or Telecom B2B

Key Performance Indicators

  • Churn & Revenue Management: Customer retention – Ring fence Sub base & Value churn, Revenue enhancement – Upsell / Cross-sell & Cost optimization – Reduce cost to serve
  • Customer engagement - Field service management, Incident management, Escalation management & Management reporting
  • Drive customer first agenda – RNPS, NPS & CSAT
  • Digital drive and self-service adoption

Must have technical / professional qualifications

  • University Degree in Business preferably with technical qualifications, or equivalent qualification
  • Powerful influencing/ negotiation skills, effective communication & relationship management skills and proven ability to function within a matrix organization
  • Strong analytical skills & ability to balance conflicting business & customer interests.
  • Experience in handling CS in a B2B environment
  • Experience in handling Mobility & IoT Service Support

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership