Sr Executive-Grievance Management
7 days ago
Greeting from Niva Bupa
Location- Noida
Department- Grievance
Designation- Sr Executive
Salary- INR 34K in hand
Experience- 2-3 Years of experience into grievance handling
Primary Role Description: -
The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases.
Role & responsibilities
- Priority handling of escalation basis the source of it has been reported from
- Correct classification as complaints/service issues
- Time bound update on the case details to management
- Quality of responses-completeness and correctness
- Resolution TAT is adhered without extension of timelines
- No escalation for same concern
- Complaint brief
- Mail/Walk-in/Call handling management
- NPS (Measure feedback, drive improvement)
- Taking self-initiative for process improvements through coordination with different function heads/SPOC
- Supporting the team to meet deadlines/team performance and process compliance
- Identifying trends for Process gaps and systematic failures
Key Requirement & SKills
- Knowledge of MS Office
- Good interpersonal and analytical skills required
- Customer service oriented
- Eagerness for learning new processes and systems
- Insurance background
- Knowledge of IRDA/IGMS guidelines/reporting
Interested candidates can walk-in for the interview or share their CVs at HR Anjali) with a subject "CV for grievance"
Interview Address: Second Floor, Logix Infotech Park, Sector-59, Noida
Timings- 11 am till 1:30 PM
Spoc: HR Anjali
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