Operations Intern

3 days ago

Mohali, Punjab, India JungleWorks Full time ₹ 87,000 - ₹ 1,20,000 per year

Location:
Sector 82, Mohali (Work From Office)

Duration:
6 Months, Full-Time

Stipend:
₹15,000/month

PPO Opportunity:
Yes (High-performing interns can transition into full-time roles with competitive pay and incentives)

Why Join Evermile?

  1. Growth opportunities - Be part of our expansion, with the potential to advance into senior roles as we grow.

  2. Make an impact - Play a key role in transforming local retail operations and driving business success.

  3. Collaborative culture: Work with a passionate, driven team focused on customer success and business impact.

Selected intern's day-to-day responsibilities include:

  1. Respond to customer inquiries and requests via chat, email, and phone.

  2. Serve as an expert on the Evermile Platform and assist customers with technical and operational problems.

  3. Work hand-in-hand with customers, Delivery Partners, and internal team members to troubleshoot live delivery issues and successfully manage them to completion.

  4. Work closely with our Engineering and Product teams to identify and implement improvements to our platform

  5. Continuously improve our processes and procedures to ensure we maximize efficiency and value to customers

  6. Take an active role in specific CS, product, and ops-related projects based on your abilities and interests.

Other requirements

  1. Experience in customer-facing support, CS, or Ops role, ideally with a tech company or marketplace operations.

  2. Excellent customer-facing skills: Strong problem-solving skills, excellent communication, and interpersonal skills.

  3. Highly motivated, flexible, proactive, and adaptable to change

  4. Tech savvy, quick learner of new technologies and systems.

  5. Familiarity with delivery management platforms or similar technology is a plus.

  6. Flexibility in terms of working hours and days is required.

If you're excited about helping local businesses thrive and want to be part of a dynamic and growing team, we'd love to hear from you. Apply now to join Evermile and make a meaningful impact.

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