Order Management Associate

Step into a pivotal role where precision meets efficiency in our dynamic team as an Order Management Associate. You will be entrusted with managing the order process for select products, ensuring seamless fulfillment with attention to detail and adherence to turnaround times. Embrace the opportunity to liaise with internal teams, elevate your problem-solving skills, and contribute to maintaining high standards of quality and productivity. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is your platform to make a significant impact.

Shift Timing - 6:00 PM - 03:00 AM
Hybrid Work Model: Work from Office Twice a week

About the Role

• Manage the order process for select products; this includes entering orders into specialist per-missioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.

• Escalate all delays to internal groups including to the senior members of the team as appropriate.

• Accountable for meeting and maintaining defined standards for quality and productivity.

• Manage internal customer queries and communication in a professional and service-minded manner ensuring.

• Be a team player and ensure that internal and external customer's requirements are met - attend team meetings.

• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.

• Support billing team in validating online invoices and portals.

• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.

• Creating and modification of customer master data.

• Meet agreed volume, service and quality targets.

About You

• Graduate/post-graduate in related field such as commerce or accounting.

• Good data interpretation skills.

• Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage.

• Customer focused.

• Ability to priorities and attention to detail.

• High aptitude for learning.

• Deadline oriented and ability to multi-task.

• Should possess excellent communication, written and verbal and be able to work as a team.

• Ability to work independently on multiple activities, showing an appropriate level of prioritization and escalation skills.

• Should be flexible working in Rotational shifts.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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