Order Management Associate

Do you love to solve problems and find better ways of getting things done Do you love asking why about pretty much everything And does it make you happy when things are perfectly aligned and standardized Can you pick the small pieces to create a big picture Do you have the tendency to look into the end-to-end issue rather than just focusing on an incident If so then this role might be for you Shift Timings 6 30 PM - 3 30 AM Work Mode Work from Office Twice a week About the Role In this opportunity as Order Management Associate you will be Responsible for the implementation of the order to billing process for various products activities Accountable for adhering to SOX compliance controls and 3rd party guidelines Manage the order life cycle order monitoring permissioning and billing credits cancellations for new and renewal orders Obtain information required to process orders user data product reference details installation details exchange requests billing dates sales codes billing account contacts Administer User ID s passwords etc for online orders Implement release of billing for all services and charges Maintain accurate files for online trials firm gratis orders client site billing and location details and contact user records on internal systems Manage internal queries relating to order status billing permissioning and compliance issues On a back-up basis handle inbound customer calls relating to product service queries claims subscription and accounts receivable queries Lead ad-hoc initiatives with relevant groups ensuring customer requests are successfully implemented Spot trends and make recommendations for enhancing systems and procedures About You Graduate Post Graduate in Accounting with 1-2 years of relevant experience in Accounting Customer to Cash operations Necessary industry experience associated number of years of experience Good problem-solving skills written and verbal communication skills Proven ability to form strong customer relationships an understanding of customer focus and service delivery Good knowledge of MS Office and ERP applicable AR systems Must possess and demonstrate exceptional organizational and communications skills LI-OE1 What s in it For You Hybrid Work Model We ve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connected Flexibility Work-Life Balance Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance Career Development and Growth By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrow 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