Patient Counsellor

Primary Job Title: Patient Counselor

Industry & Sector:
This opportunity is within a patient-centric clinical practice delivering diagnostic and treatment services across specialties, focusing on high-quality patient experience,
clinical coordination,
and pre/post-procedure support.

About The Opportunity
We are hiring an experienced Patient Counselor to join a busy on-site clinical team. The role is ideal for professionals who combine
clinical knowledge and empathetic communication
to guide patients through consultations, procedures, follow-ups, and administrative pathways while maintaining accurate records in electronic medical systems.
Role & Responsibilities

• Conduct one-on-one pre- and post-consultation counseling to explain diagnoses, treatment options, procedures, and expected outcomes clearly and compassionately.
• Obtain and document informed consent; ensure patients and families understand risks, benefits, alternatives, and follow-up instructions.
• Coordinate appointments, referrals, and follow-up schedules with clinical teams and front-desk operations to maximise patient throughput and satisfaction.
• Maintain accurate clinical documentation in EMR/EHR systems and prepare patient education materials and discharge instructions.
• Handle patient queries and complaints professionally; escalate clinical concerns to physicians and nursing staff when required.
• Support quality initiatives by tracking counseling outcomes, patient feedback, and adherence to data privacy and confidentiality protocols.

Skills & Qualifications
Must-Have

• Diploma/degree in Nursing, Social Work, Psychology, Allied Health or equivalent clinical certification.
• Practical experience working in a clinic or hospital setting with direct patient counseling responsibilities.
• Proficiency with EMR/EHR systems and clinical documentation workflows.
• Strong command of English and at least one local language relevant to the location.
• Understanding of patient confidentiality and data privacy best practices.
• Ability to manage sensitive conversations and de-escalate anxious or upset patients.

Preferred

• Formal certificate in counseling, patient education, or clinical coordination.
• Experience in specialty clinics (e.g., fertility, oncology, cardiology) or high-volume outpatient settings.
• Basic life support (BLS) or first-aid certification.

Benefits & Culture Highlights

• On-site role with structured training, mentorship, and clear career progression pathways within clinical operations.
• Collaborative, patient-first culture focused on clinical quality, empathy, and continuous improvement.
• Competitive salary package, professional development support, and access to clinical learning resources.

To apply, please be prepared to share examples of patient counseling scenarios you managed, EMR systems you have used, and any relevant certifications. This role is on-site across India and seeks candidates committed to improving patient outcomes through compassionate, structured counseling and reliable clinical coordination.

Skills: communication,clinical documentation,patient counseling,patient education,multilingual communication