Counsellor/psychotherapist

Position Counsellor - Hair Transplant Location QHT Clinic Haridwar Department Patient Counselling Front Office Reporting To Centre Manager Senior Counsellor Role Overview The Counsellor will be responsible for guiding patients through the hair transplant consultation process explaining procedures and treatment options and ensuring a smooth and informed experience from enquiry to conversion The role requires excellent communication empathy and coordination skills to support both patients and the medical team Key Responsibilities Handle patient walk-ins calls and online enquiries related to hair transplant and cosmetic procedures Conduct pre-consultation discussions to understand patient concerns and expectations Explain the hair transplant process packages and treatment plans in a clear and professional manner Coordinate patient appointments consultations and follow-ups with doctors Maintain accurate patient data counselling records and follow-up trackers Support in pre- and post-procedure counselling ensuring patient comfort and clarity Achieve monthly counselling and conversion targets as per organizational goals Collaborate with marketing and CRM teams to manage leads and improve conversion rates Assist in feedback collection service improvement and patient satisfaction initiatives Requirements Qualification Graduate preferably in Life Sciences Psychology or Business Administration Experience 1-3 years of experience in counselling preferably in healthcare hair transplant cosmetic clinic setups Skills Excellent verbal and written communication English Hindi Good presentation and interpersonal skills Strong data handling and follow-up management Confident patient-centric and target-oriented Preferred Background Candidates with prior experience in hair transplant dermatology aesthetic or cosmetic clinic counselling will be given preference Job Type Full-time Pay 10 000 00 - 30 000 00 per month Benefits Paid sick time Paid time off Provident Fund Application Question s notice period current salary expected salary Work Location In person