Customer Service Expert For a Luxury Airline Voice Process

2 days ago

Gurgaon, Haryana, India Praxis Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

If interested, you can apply here or share your CV over WhatsApp with Prerna Dewan on

Please apply only if you have excellent communication skills.

ABOUT PRAXIS SERVICES

Join the Leader and Domain Expert in Customer Service South Asia

Praxis is a leading Business Process Management company that services premium customers for a leading full-service luxury airline in India.

Praxis also specializes in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery centre in Gurgaon, National Capital region (NCR), New Delhi.

JOB DESCRIPTION FOR SERVICE EXPERT

Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines.

If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you

We are hiring Customer Service Experts for our Airline client.

*EXCELLENT COMMUNICATION SKILLS*

*VOICE PROCESS*

Industry Worked in: Aviation, Hospitality, Travel, OTA, BPO

Location: Gurgaon

Job Requirement:

*Excellent communication Skills in English is a pre-requisite

*Ability to communicate effectively with customers on either a call or email or chat or a combination *Confident, Energetic & Assertive while conversing

*Good working knowledge of MS Office (Word, Excel, Outlook)

*GDS Hands on experience in Amadeus or Galileo will be an added advantage

*Ability to handle complex situations

*Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements

*Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpful

Education:

  • Graduation in any stream, Hotel Management / Aviation Diploma Holders etc.

Why join Praxis?

Great work life balance. 9 Hours a day, 5 days a week. Get paid on pro-rata for those wishing to work additional day or hour(s) in the day.

Salary & Perks

Best in the business.

Besides, performance incentives, night allowance makes the total cost to company hugely appealing.

Learning & Growth

Performance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business.

As Supervisor become eligible for Praxis TAM - Training for Assistant Manager, companys powerful and rewarding Management Training Program.

Work Hours: Rotational - 24 X7 operations

  • 08:00 A.M. 05:00 P.M.

  • 11:00 A.M. 08:00 P.M.

  • 02:00 P.M. 11:00 P.M.

  • 11:00 P.M. 08:00 A.M. (For Male members only)

Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu

Location: Vatika Business Park, Sohna Road, Gurgaon

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