Head of Service Management

5 days ago

Roorkee, Uttarakhand, India EAPRO Global Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Position Title:
Service Head (Inverter/Solar Industry)

Location:
Roorkee, Uttarakhand

Role Purpose

The Service Head will be responsible for driving the overall service function of the organization, ensuring world-class after-sales support for inverter and power solutions. This role requires a dynamic leader with strong technical expertise, operational excellence, and a customer-first mindset to enhance service delivery, strengthen customer relationships, and contribute to product improvement.

Key Responsibilities

Strategic & Leadership Responsibilities

· Develop and implement the service strategy in alignment with organizational goals.

· Establish and enforce service policies, procedures, and quality standards.

· Lead a nationwide service network, ensuring effective coverage and customer reach.

Customer Service & Operations

· Drive customer satisfaction through timely resolution of complaints and proactive support.

· Oversee installation, commissioning, preventive maintenance, and warranty management.

· Monitor service KPIs (response time, resolution rate, downtime reduction) and ensure SLA adherence.

Team Development & Performance

· Lead, mentor, and motivate service managers, engineers, and technical staff.

· Define KPIs and performance metrics for the service workforce.

· Conduct training and skill development programs to build a high-performance team.

Business & Financial Accountability

· Optimize service costs, spare parts inventory, and logistics.

· Expand service revenue streams through AMC, spare parts, and paid service contracts.

· Ensure profitability and efficiency in service operations.

Collaboration & Product Feedback

· Work closely with R&D, Manufacturing, and Quality teams to provide product performance insights.

· Drive continuous improvement initiatives based on field feedback and market trends.

· Support product enhancement and innovation through customer insights.

Compliance & Reporting

· Ensure compliance with safety regulations, industry standards, and company policies.

· Generate detailed MIS reports on service performance, escalations, and improvement areas.

· Present regular updates to senior management on service effectiveness and customer trends.

Qualifications & Experience

· B.Tech / Diploma in Electrical, Electronics, or related Field.

·
12–18 years
of experience in after-sales service, with at least
5 years in a leadership capacity
in the inverter/solar/power electronics sector.

Key Skills & Competencies

· Strong technical knowledge of inverters, solar solutions, and power backup systems.

· Proven leadership and people management capabilities.

· Analytical and problem-solving abilities with a data-driven approach.

· Excellent communication, negotiation, and customer-handling skills.

· Proficiency in service management tools, CRM, and MS Office.

  • HR Head

    6 days ago

    Roorkee, Uttarakhand, India taurian mps pvt ltd Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Position: HR HeadLocation: RoorkeeExperience: 15+ YearsSalary: As per industry standardsJob Description:Looking for an experienced HR professional to lead and manage all HR functions at our Roorkee location.Key Responsibilities:Set up and manage HR & Admin systems and processes.Handle end-to-end recruitment including senior and CXO-level roles.Draft and...

  • Accountant Head

    4 days ago

    Roorkee, Uttarakhand, India RCP Universe Group of Institutions Full time ₹ 84,000 - ₹ 12,00,000 per year

    Being accurate with numbers and having good quantitative skillsAbility to communicate with clarity, both verbally and in writingStrong interpersonal skills to work in agile environmentsSolid understanding of accounting software and basic accounting principlesAdvanced knowledge of Microsoft ExcelAuditing financial documents to ensure they are accurate and...

  • Marketing Head

    2 weeks ago

    Roorkee, Uttarakhand, India EAPRO Global Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Department: MarketingLocation: RoorkeeJob Summary:The Marketing Head at EAPRO Global Limited will lead the company's marketing function to strengthen its position as a leading brand in the solar, inverter, and power solutions industry. The ideal candidate will be responsible for developing and executing marketing strategies that drive brand visibility,...

  • Production Manager

    2 weeks ago

    Roorkee, Uttarakhand, India EAPRO Global Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Production HeadLocation: RoorkeeExperience Required: 10+ YearsEducational Qualification: B.Tech in Electrical and Electronics EngineeringDepartment: Production / ManufacturingReports To: General Manager- ManufacturingJob Summary:We are seeking an experienced and dynamic Production Head to lead our manufacturing operations. The ideal candidate...

  • Production manager

    2 weeks ago

    Roorkee, Uttarakhand, India Sanidhya Sansar Ventures Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Here is a sample job description for a Production Manager in a pharmaceutical manufacturing unit:Job Title: Production Manager – Pharmaceutical Manufacturing Unit.Job Location: Bhagwanpur, Roorkee.Department: ProductionReports to: Plant Manager / Operations HeadJob Summary:The Production Manager is responsible for overseeing and managing the manufacturing...

  • Technical Incharge

    2 weeks ago

    Roorkee, Uttarakhand, India Rajasthan Liquors Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Objectives of the Role:To assist the Manufacturing In-charge in managing all engineering & maintenance activities in plant premises.To assist Manufacturing In-charge in driving new projects.Roles and Responsibilities:Reporting to the plant head/Manufacturing in charge and responsible for maintenance of plant equipmentsKeeps equipment operational by...

  • General Manager- Management Trainee Program

    2 weeks ago

    Roorkee, Uttarakhand, India Southern Home Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job TypeFull-timeDescriptionLocation:MUST reside near one of our current locations for training purposesMUSTbe open to relocation upon placement as a General Manager toANYof our locations based on business needs.OverviewAre you an experienced General Manager looking to take the next step in your career within the trades industry?Our General Manager -...

  • Deputy Manager

    1 week ago

    Roorkee, Uttarakhand, India Bajaj Finserv Lending Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description JOB DESCRIPTION Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance.Duties and ResponsibilitiesAchieve daily and monthly sales targets for consumer durable products. Lead a team of off rolls to effectively service the Customer and ensure customer and...

  • Sales Manager

    6 days ago

    Roorkee, Uttarakhand, India JF Knowledge Centre Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About UsCreditor Academy is an American company dedicated to empowering individuals and businesses to achieve their goals. As a Private Education Association, we specialize in offering high-quality courses crafted by professional instructional designers, alongside essential business services tailored for private sector operations. Whether it's securing...

  • Supply Chain Executive-Outbound Logistic

    2 weeks ago

    Roorkee, Uttarakhand, India Rajasthan Liquors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Objective of the Role:To manage finished goods dispatch for unit. The key element of the job is timely, effective, efficient and accurate flow of goods and information resulting in customers (internal /external) satisfaction.Roles and Responsibilities:Responsible for scheduling of dispatches of the finished goods.Verification of quality and quantity of...