Business Process Specialist

Join our dynamic team as a Business Process Specialist, where you will play a pivotal role in optimizing and transforming our business processes to enhance efficiency, reduce costs, and elevate customer experiences. We are seeking a proactive and innovative professional who thrives in a collaborative environment and has a keen eye for identifying improvement opportunities. As a Business Process Specialist, you will work closely with cross-functional teams to align process changes with business objectives, ensuring compliance with regulatory requirements and industry standards.

Shift Timings: 12:00 PM - 9:00 PM OR 2:00 PM - 11:00 PM

Work Mode: Work from Office, Twice a week

About the Role:

• Analyze and improve business processes to enhance efficiency, reduce costs, and boost customer experience, while developing strategic solutions and maintaining comprehensive process documentation.

• Collaborate with cross-functional teams to ensure alignment of process changes with business objectives and compliance with regulatory requirements and industry standards.

• Develop and implement process metrics for performance measurement, and conduct compliance audits and risk assessments to ensure adherence to standards.

• Work with data scientists and IT teams to leverage AI and automation technologies for process improvement and efficiency, including developing AI-powered automation solutions.

• Collaborate with stakeholders to prioritize process improvement initiatives, escalate priority issues, and actively participate in team meetings to review key risk and process indicators.

• Evaluate systems and procedures, trace ripple effects of upstream process changes, and recommend improvements to drive process efficiency.

About You:

• You hold a bachelor's degree with a major or emphasis in Accounting and Finance, complemented by at least 5 years of experience in business process improvement, operations, or a related field.

• You possess a strong understanding of business operations and processes, coupled with excellent analytical, problem-solving, communication, and interpersonal skills.

• You thrive in fast-paced environments, adapting to changing priorities with strong project management skills and experience managing multiple projects simultaneously.

• You are proficient in process modeling and design tools (e.g., Visio), as well as data analysis and visualization tools (e.g., Power BI, Excel), with familiarity in AI and machine learning concepts and tools.

• You demonstrate strong attention to detail and accuracy in work products, with hands-on experience in SAP and proficiency in Microsoft Office products, especially Excel.

• You excel in building strong internal and external relationships, fostering collaboration and client service, and possess a curious mindset to learn and innovate creatively in dynamic environments.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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