Support Analyst

2 weeks ago

Mumbai, Maharashtra, India BNP Paribas Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Position Purpose

Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris.

Shift working to support application which is implemented globally.

Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities

Direct Responsibilities

  • L2 Production support activity using Unix, SQL and Dynatrace.

  • Understanding of Application architecture.

  • Proactive monitoring using tools such as Dynatrace and Splunk

  • Deployments of the application on Production environment.

  • Daily health check reporting and Active Monitoring.
  • Knowledge on monitoring tools such as Autosys will be an added advantage.

  • Mandatory shell scripting

  • Develop APS jobs on Ansible Tower

  • Implementation of improvements to prevent incidents and maintain accurate documentation
  • Effective problem and change management
  • Automation of tasks and ongoing continuous improvement

Contributing Responsibilities

  • Responsible for Incident/Change/Problem Management.
  • Responsible to drive meetings for Support related Activities.

Technical & Behavioral Competencies

Mandatory Skills:

Linux - Certified

Ansible Very good level required. Nice to have certification.

Oracle, SQL

Managing Java application

Good to Have:

Autosys/MQ

Kubernetes

Devops/Service now/Dynatrace

Strong written and verbal communication skills

Good Knowledge on Unix and Oracle, PL/SQL

ITIL Process knowledge

Ability to work in shifts and flexible hours on holidays and weekends in exigency situations

Self-motivated, with strong ability to work both independently and with the team

Strong Analytical skills

Preferred to have

ITIL Certification

Prior Knowledge on Application Production Support

Knowledge on Payment and Finance domain applications.

Specific Qualifications (if required)

Graduate in any discipline or Masters in Information Technology

Overall 3 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Choose an item.

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

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