Opening For Support Analyst with
2 weeks ago
Company Description
ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop.
ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs "asset-light" solutions minimize IT administrative costs and provide AI-powered recommendations
Designation – "Support Analyst" – Customer Support
Job Description:
Technical Knowledge-
- Expert in Troubleshooting and Root cause analysis
- Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment
Functional Knowledge
- Understanding of how point-of-sale operations and inventory management work
- Managing Customer communication
- Managing incident lifecycle
- To make the Test plan for incidents that require L3 fix
- To support customer in implementing the solution
Base Location: Mumbai (Saki Naka)
-
Application Support Engineer
2 weeks ago
Mumbai, Maharashtra, India iSHR for IT & Surveillance Full time ₹ 4,00,000 - ₹ 5,00,000 per year𝗝𝗼𝗯 𝗧𝗶𝘁𝗹𝗲: Application Support Engineer (L1 Prod Support Analyst)𝗕𝘂𝗱𝗴𝗲𝘁: Up to 5 LPA𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Mumbai/Pune/Bangalore/Chennai𝗥𝗼𝗹𝗲: Providing strong customer service and support in a high-quality service environment. 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: - 4 Years hands-on...
-
Support Analyst
4 days ago
Navi Mumbai, Maharashtra, India Coforge Full time ₹ 5,00,000 - ₹ 12,00,000 per yearSupport Analyst (MuleSoft Specialist)Provide advanced technical support and troubleshooting for complex issues across various systems and applications.Act as a point of escalation for critical incidents, ensuring timely resolution and minimal service disruption.Collaborate with cross-functional teams to diagnose, prioritize, and resolve system issues,...
-
Application Support Analyst
2 days ago
Mumbai, Maharashtra, India Bureau Veritas Consumer Products Services Full time ₹ 2,00,000 - ₹ 8,00,000 per yearJob Title: Application Support AnalystJob Location: Mumbai (Andheri)Job Description:The Technical Support Analyst is responsible for providing technical and operational support to end-users, ensuring efficient resolution of issues and maintaining high levels of user satisfaction. This role involves analyzing and troubleshooting technical problems, managing...
-
Application Production Support Analyst
1 day ago
Mumbai, Maharashtra, India Kiya Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHi All,We have an urgent opening for the role of Application Production Support Analyst for one of our leading Investment Banking client in Mumbai location.Experience : 5 -7 yearsLooking for candidates providing L2 / L3 support onlyVery good communication skills are must.Looking for candidates having Capital market/ Investment banking domain experience...
-
Support Analyst
2 weeks ago
Navi Mumbai, Maharashtra, India Kiya Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDear Candidate,We are hiring for Java SupportRole- Support Analyst (based on Java)Location- MumbaiExp- 3-5 yearsNotice Period- Immediate to 30 daysJob DescriptionDirect ResponsibilitiesExposure to basic Unix, SQL and any programming language like Java is required.Good knowledge of Incident, change and problem management and ITIL processes.Good communication...
-
Support Analyst
4 days ago
Mumbai, Maharashtra, India bb544b54-61ce-47f5-b1ba-f238cecf32c2 Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout BNP Paribas India SolutionsEstablished in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and...
-
IT Support Analyst
2 days ago
Mumbai, Maharashtra, India AMINA GROUP Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt a Glance: The Story Behind AMINAFounded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry providing a seamless, secure and easy-to-use bridge between digital and traditional assets. As a smart bank AMINA Bank offers a fully universal suite of regulated banking services in the emerging digital economy. In August...
-
IT Support Analyst II
2 days ago
Mumbai, Maharashtra, India NCR Atleos Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Shift: 24*7Process: VoiceLocation: Vikhroli -MumbaiJob Title -IT help...
-
L2 Support Analyst SQL
2 weeks ago
Mumbai, Maharashtra, India Orcapod Consulting Services Full time ₹ 4,50,000 - ₹ 7,50,000 per yearob Title: L2 Support Analyst SQL / DatabaseExperience: 3–5 YearsEmployment Type: Contract-to-Hire (C2H – 6 Months)Location: [Add Location / Remote / Hybrid as applicable]Department: IT Operations / Database SupportRole Category: Technical Support / Database SupportJob Summary:We are looking for an experienced L2 Support Analyst (SQL / Database) to join...
-
Senior Product Support Analyst
4 days ago
Mumbai, Maharashtra, India Zycus Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...