Service advisor

2 weeks ago


Mumbai, Maharashtra, India Three Pentacles Hr Full time US$ 40,000 - US$ 80,000 per year
  • Customer Interaction: Meeting with customers to understand their vehicle concerns and service needs.
  • Diagnosing Issues: Communicating with technicians to diagnose problems and relaying this information to customers in an understandable manner.
  • Providing Estimates: Generating accurate cost estimates for repairs and explaining the work to be performed.
  • Coordinating Repairs: Submitting work orders to technicians, managing parts ordering, and ensuring timely completion of repairs.
  • Customer Communication: Keeping customers informed about the progress of their vehicle repairs and addressing any questions or concerns.
  • Upselling Services: Identifying opportunities to recommend additional maintenance or services to customers.
  • Maintaining Records: Keeping detailed records of service orders, customer interactions, and vehicle history.
  • Handling Complaints: Addressing customer complaints professionally and working towards resolution.
  • Ensuring Customer Satisfaction: Working to ensure customers are satisfied with the service they receive.

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