Manager, Customer Success Analytics

1 week ago

Bengaluru, Karnataka, India Kaseya Careers Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Job Title: Manager, Customer Success Analytics 
Location: Bangalore, India (Onsite) 
Department: Customer Success Operations 

Overview 
We are seeking a Manager, Customer Success Analytics to lead the design, development, and delivery of insights that enable our global Customer Success organization to make data-driven decisions. This role will oversee a team responsible for analyzing customer health, operational performance, adoption trends, and sentiment metrics to drive strategic improvements in retention, expansion, and overall customer experience. The ideal candidate combines strong analytical expertise with exceptional communication skills and the ability to partner cross-functionally at all levels of the business. 

Key Responsibilities 

Analytics Strategy & Leadership 

Lead the Customer Success Analytics team, setting priorities, defining KPIs, and ensuring alignment with business goals. Develop and maintain a robust analytics roadmap to support customer experience, adoption, retention, and revenue growth initiatives. Establish best practices for data governance, reporting accuracy, and insight delivery. 

Data Analysis & Insights 

Oversee the creation of dashboards, scorecards, and performance reports across Customer Success, Professional Services, Support, and Managed Services. Partner with business stakeholders to define analytical requirements, interpret results, and translate insights into actionable recommendations. Drive the measurement and reporting of customer sentiment (NPS, CSAT, PRS) and adoption metrics. 

Operational Enablement 

Collaborate with operations, product, and go-to-market teams to identify opportunities for efficiency, churn reduction, and account growth. Support strategic programs with analytics to measure impact and guide decision-making. Provide executive-level reporting for leadership reviews and board updates. 

Team Development 

Mentor and develop analysts, building capabilities in advanced analytics, data storytelling, and stakeholder management. Foster a culture of curiosity, continuous learning, and collaboration. 

Qualifications 

Bachelor's degree in Business, Statistics, Data Science, or a related field; Master's degree preferred. 7+ years of experience in analytics, with at least 2 years in a managerial role within SaaS, Customer Success, or related functions. Strong expertise in BI tools (Power BI, Tableau, or similar), SQL, and data modeling. Demonstrated ability to communicate complex data in a clear, compelling manner for non-technical audiences. Experience leading cross-functional analytics projects in a fast-paced environment. 

Preferred Skills 

Familiarity with Salesforce, Gainsight, Zendesk, and other CX tools. Background in predictive modeling, churn analysis, or customer health scoring. Experience supporting executive-level stakeholders with strategic insights. 

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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