Senior Application Support Specialist

1 week ago

Noida, Uttar Pradesh, India Opkey Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Basic knowledge in Linux/Unix servers to ensure high availability and performance.
  • Write and optimize joins, stored procedures, and triggers in relational databases.
  • Work with monitoring and logging tools like Splunk, ELK, and AppDynamics for proactive issue resolution.
  • Basic knowledge in application deployments and troubleshooting on servers like Tomcat, JBoss, and WebLogic.
  • Automate recurring operational tasks using Shell scripting and Python.
  • Implement and manage CI/CD pipelines with tools such as Jenkins and GitLab.
  • Troubleshoot SSL certificates, firewalls, and proxy issues.
  • Manage incidents, problem tickets, and change requests efficiently.
  • Collaborate with cross-functional teams to understand business workflows and provide seamless support.
  • Create and maintain detailed documentation for operational and troubleshooting processes.
  • Perform API troubleshooting and provide basic support on Docker-based deployments.
  • Effectively manage customer expectations while ensuring timely resolution of issues.

Required Skills & Qualifications

  • 2–4 years of experience in Application Support, or System Administration.
  • Basic knowledge in Linux/Unix administration.
  • Solid database skills with experience in joins, procedures, and triggers.
  • Familiarity with Splunk, ELK, AppDynamics or similar monitoring tools.
  • Basic knowledge with application servers like Tomcat, JBoss, WebLogic.
  • Basic knowledge in scripting (Shell, Python) for automation.
  • Experience with CI/CD tools such as Jenkins, GitLab.
  • Good understanding of network components (SSL, firewalls, proxies).
  • Strong troubleshooting, incident management, and documentation skills.
  • Basic understanding of Docker and containerized environments.
  • Excellent communication skills and ability to work directly with customers.

What We Offer

  • Opportunity to work on cutting-edge technologies.
  • A collaborative and growth-oriented environment.
  • Exposure to end-to-end business workflows and critical production systems.
  • Competitive salary and benefits package.

Skills: troubleshooting,elk,ci,appdynamics,cd,splunk,triggers

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