
Applications Support Engineer
3 weeks ago
Job Description :
We are seeking a skilled Senior Application Support Engineer to join our team and ensure the smooth deployment, operation, and support of business-critical applications. This role involves managing application and database deployments, resolving production incidents, improving system stability, and collaborating with cross-functional teams. The ideal candidate has a strong background in cloud-based production support, monitoring, and troubleshooting within distributed systems.
Key Responsibilities :
- Plan and execute application and database deployments in line with Change Management processes.
- Troubleshoot and resolve real-time production incidents, ensuring timely communication and escalation.
- Drive root cause analysis (RCA) and lead post-incident reviews.
- Implement and optimize system monitoring and alerting tools.
- Ensure system stability, performance, and adherence to defined SLAs.
- Identify opportunities for process improvements and contribute to operational excellence.
- Maintain up-to-date support documentation and knowledge articles.
- Collaborate with product owners and technical teams to resolve issues efficiently.
- Participate in 24/7 on-call rotation for critical :
- Bachelors degree in Computer Science, IT, or a related field.
- 5+ years of experience in application or production support, preferably in cloud environments (GCP).
- Strong knowledge of system monitoring, incident management, and troubleshooting tools.
- Proficient in Windows/Linux/Unix environments.
- Hands-on experience with Apache, IIS, and SQL queries.
- Familiarity with scripting (Python, Shell) for automation is a plus.
- Excellent communication and stakeholder management skills.
- Experience with tools such as JIRA, Confluence, PagerDuty, Jenkins, GitHub, and O365 is desirable.
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