Applications Support Engineer

4 weeks ago

Noida, India Strategic Talent Partner Full time

Job Description :We are seeking a skilled Senior Application Support Engineer to join our team and ensure the smooth deployment, operation, and support of business-critical applications. This role involves managing application and database deployments, resolving production incidents, improving system stability, and collaborating with cross-functional teams. The ideal candidate has a strong background in cloud-based production support, monitoring, and troubleshooting within distributed systems.Key Responsibilities :- Plan and execute application and database deployments in line with Change Management processes.- Troubleshoot and resolve real-time production incidents, ensuring timely communication and escalation.- Drive root cause analysis (RCA) and lead post-incident reviews.- Implement and optimize system monitoring and alerting tools.- Ensure system stability, performance, and adherence to defined SLAs.- Identify opportunities for process improvements and contribute to operational excellence.- Maintain up-to-date support documentation and knowledge articles.- Collaborate with product owners and technical teams to resolve issues efficiently.- Participate in 24/7 on-call rotation for critical :- Bachelors degree in Computer Science, IT, or a related field.- 5+ years of experience in application or production support, preferably in cloud environments (GCP).- Strong knowledge of system monitoring, incident management, and troubleshooting tools.- Proficient in Windows/Linux/Unix environments.- Hands-on experience with Apache, IIS, and SQL queries.- Familiarity with scripting (Python, Shell) for automation is a plus.- Excellent communication and stakeholder management skills.- Experience with tools such as JIRA, Confluence, PagerDuty, Jenkins, GitHub, and O365 is desirable. (ref:hirist.tech)

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