Front Desk Executive
2 weeks ago
Salary: 15000 to 25000
JOB PURPOSE
To ensure the smooth, efficient, and professional operation of the hotel front desk while delivering a high standard of guest service, professionalism, and hospitality. The role requires managing guest check-ins and check-outs, handling guest requests and complaints, and coordinating with other departments to ensure seamless guest experiences.
KEY RESPONSIBILITIES
Guest Interaction & Hospitality Standards
Greet guests warmly and maintain professional body language.
Uphold guest privacy and confidentiality standards.
Guest Check-In Procedures
Verify reservations and guest IDs.
Process registrations, payments, and issue keys courteously.
Guest Check-Out Procedures
Confirm charges, process final bills, and collect room keys.
Request feedback and thank guests for their stay.
Handling Guest Requests &Complaints
Record and coordinate guest requests with relevant departments.
Resolve complaints empathetically and promptly.
Finance & Cash Handling
Maintain petty cash and daily collection reports.
Reconcile cash at end of shift and secure funds properly.
Communication & Telephone Handling
Answer calls professionally within three rings.
Log messages accurately and ensure timely follow-up.
Coordination & Housekeeping Procedures
Manage Extra Bed, Wash & Change, and Room Block slips.
Coordinate with housekeeping for room readiness.
Luggage Handling
Tag and log guest luggage accurately.
Inform guests about luggage policy for valuables.
Maintenance &Cleanliness
Keep the front desk clean and clutter-free.
Report and follow up on maintenance issues.
Night Shift Duties (if applicable)
Follow night shift report and ensure desk vigilance.
Stay alert for security purposes and assist guests as needed.
Lost & Found Procedure
Record and label found items accurately.
Return items only after guest verification and signature.
Shift Handover Process
Prepare shift reports and verify all cash and keys.
Brief incoming staff on essential updates.
Emergency Protocol
Follow hotel emergency guidelines.
Ensure guest and staff safety, and report incidents.
KEY SKILLS &COMPETENCIES
Excellent communication and guest handling skills.
Strong multitasking and organizational abilities.
Professional grooming and courteous attitude.
Knowledge of front office operations.
Problem-solving and conflict resolution skills.
QUALIFICATIONS &EXPERIENCE
Diploma/Degree in Hotel or Hospitality Management.
1-3 years of experience in a front office role preferred.
Familiarity with hotel software and guest service procedures.
WORK CONDITIONS
Rotational shifts including nights, weekends, and holidays.
Standing for extended periods during shifts.
Job Type: Full-time
Pay: ₹180, ₹300,000.00 per year
Work Location: In person
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