Field Operations Specialist

2 weeks ago

Egmore, Tamil Nadu, India GENUINE PLACEMENT PVT LTD Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Salary: 15000 to 25000

KEY RESPONSIBILITIES

  1. Property Visit & Audit

  2. Conduct daily or scheduled visits to all operational properties.

  3. Review on-site performance reports and identify service gaps.

  4. Inspect guest-facing and back-office areas for brand compliance.

  5. Submit a detailed audit summary after each visit with recommendations.

  6. Financial Verification

  7. Review daily sales, collection, and petty cash reports.

  8. Cross-check physical and digital records for accuracy.

  9. Coordinate with central accounts for discrepancy resolution.

  10. Reservation & Documentation Compliance

  11. Verify Guest Registration Cards and check-in/check-out records.

  12. Ensure all reservations and guest details are properly documented.

  13. Cross-verify booking records, room allotments, and cancellations.

  14. Housekeeping & Cleaning Standards

  15. Inspect rooms, corridors, and public areas for cleanliness and quality.

  16. Check linen, housekeeping checklist compliance, and cleaning logs.

  17. Report maintenance issues and follow up for resolution.

  18. Brand & Operational Consistency

  19. Ensure branding materials and signage are in proper display.

  20. Check staff grooming, uniforms, and communication standards.

  21. Audit front desk and housekeeping for service quality.

  22. Inventory & Supplies Control

  23. Verify stock levels for consumables and cleaning materials.

  24. Ensure proper storage and stock usage practices.

  25. Report inventory discrepancies to the central team.

  26. Safety & Security Checks

  27. Inspect fire safety equipment, CCTV, and emergency procedures.

  28. Ensure guest and staff safety measures are in place.

  29. Report compliance gaps and safety concerns immediately.

  30. Reporting & Coordination

  31. Prepare and submit daily/weekly visit reports with findings.

  32. Coordinate with operations, housekeeping, and accounts teams.

  33. Maintain digital records and follow-up logs for all visits.

  34. Staff Performance Monitoring

  35. Observe team discipline, attendance, and SOP adherence.

  36. Provide performance feedback and highlight areas for improvement.

  37. Guest Experience Oversight

  38. Review guest feedback and online reviews regularly.

  39. Ensure timely service recovery and guest satisfaction actions.

  40. Encourage a guest-first service culture across all properties.

KEY SKILLS & COMPETENCIES

  • Strong attention to detail and observational skills.

  • Excellent communication and reporting abilities.

  • Knowledge of hotel operations, finance, and SOP audits.

  • Problem-solving mindset with leadership potential.

  • Proficiency in Microsoft Office and reporting tools.

  • Willingness to travel and multitask efficiently.

QUALIFICATIONS & EXPERIENCE

  • Diploma or Degree in Hotel Management or a related field.

  • 2-4 years of hotel operations or audit experience preferred.

  • Experience in multi-property management is an added advantage.

  • Must be willing to travel across assigned hotel locations.

WORK CONDITIONS

  • Frequent travel to Staylynk-managed hotel properties.

  • Flexible working hours depending on audit schedules.

  • Requires adaptability and high responsibility level.

Job Type: Full-time

Work Location: In person

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