Service Relationship Manager- Affluent Banking
2 days ago
Job Description :
Service Relationship Manager - Affluent Banking
Location- Jaipur, Chandigarh
Interested candidates can send their resumes to
Detailed Job Description
- Provide Exceptional service to mapped clients of Affluent channel for cluster of branches
- Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
- Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
- Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
- Monitor Daily account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
- Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration
- Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
- Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
- Generate quality references for opening new accounts from existing mapped customers
- Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma
- Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc
- Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)
Preferred Skill Set
Educational Qualification : Graduation / MBA (Preferred)
Skills : Excellent Communication skills
- Service Oriented with Knowledge of Banking Products will be a good advantage
Work Experience (in yrs) : Minimum 3-5 years in Service / Key Relationship Servicing in BFSI
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