Service Relationship Manager- Affluent Banking

1 day ago

Chandigarh Jaipur, India Indusind Bank Full time ₹ 80,000 - ₹ 1,50,000 per year

Job Description :

Service Relationship Manager - Affluent Banking

Location- Jaipur, Chandigarh

Interested candidates can send their resumes to

Detailed Job Description

  • Provide Exceptional service to mapped clients of Affluent channel for cluster of branches
  • Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
  • Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
  • Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
  • Monitor Daily account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
  • Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration
  • Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
  • Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
  • Generate quality references for opening new accounts from existing mapped customers
  • Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma
  • Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc
  • Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)

Preferred Skill Set

Educational Qualification : Graduation / MBA (Preferred)

Skills : Excellent Communication skills

  • Service Oriented with Knowledge of Banking Products will be a good advantage

Work Experience (in yrs) : Minimum 3-5 years in Service / Key Relationship Servicing in BFSI

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