Renewal Specialist

Customer Success Consultant – Renewal Specialist

Location: Bangalore - WFO

Shift: 7:30 PM - 4:30 AM

About MarketStar:

In everything we do, we believe in creating growth for our clients, our employees, and our

community. For the past 35+ years, we have been generating revenue for the most innovative

tech companies across the globe through our outsourced B2B demand, sales, customer success,

and revenue operations solutions. We are passionate about cultivating career advancements

for our people, and support them through mentorship, leadership, and career-development

programs. We provide service and support to our communities through the MarketStar

Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our

award-winning workplace culture and to be named a top employer in our industry. These

achievements are a testament to our six core values, embraced by our 3,000+ employees

worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria,

Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we

can help you find growth

About the Renewal Specialist -

MarketStar is looking for a B2B Inside Renewal Specialist for our team. This is a world-class

brand in the work management industry, with apps and integrations across the web and

multiple operating systems. This team will be an experimental sales team who will be testing

out the renewal motion.

What will you do?

• Manage a high volume of accounts focusing on renewing their spending and growth.

• Prospect and forecast accounts through various tools, prioritizing and tiering data for

sequencing books.

• Being a cross-functional partner, working closely with account executives within each

account on renewal dates, potential churn risk, and more.

• Results-oriented with proven success in sales attainment, maximizing results, and the

ability to excel in a team environment

• Tech savvy with a passion for technology and the ability to learn, comprehend, and

explain technology

• Self-driven, collaborative, and motivated to excel in achieving individual and team

results

• Expert ability to serve as product and service advocate for the client building interest

and awareness of client's value proposition

• Ability to quickly articulate technical and business value propositions via phone and

email

• Ability to effectively navigate multiple web applications & systems simultaneously while

on calls

• Ability to learn quickly and maintain a current, comprehensive knowledge of client's

products and services

• Other applicable duties as assigned

What Will You Need to Succeed?

• Minimum one year of B2B inside sales experience, account management experience is

preferred

• Solid understanding of cloud-based technology and tools

• Excellent verbal and written communication skills with a professional telephone

presence

• Prior experience of responding to customers' requests for sales and service ensuring

delivery of exceptional customer experience by responding in a prompt, professional

and friendly manner at all times.

• Prior experience in renewing accounts and identifying upselling or growth opportunities

• Intermediate skills navigating tech platforms, including and Gmail

We are a people-first organization with policies and processes that help you bring the best

version of yourself into work, including fast-track growth for high potential folks. An opportunity

to be associated with the world's leading brands as clients. To be a part of an organization with

more than 60% of homegrown Leaders. Customized training programs that cater to personal

and professional development. We are an equal opportunities employer. We believe

passionately that employing a diverse workforce is central to our success.