Customer Service Operations Executive
1 week ago
CUSTOMER SERVICE – CENTRAL OPERATION
Job Description
A
Job Specification
1
Company Name
:
Muthoot Fincorp Limited
2
Position / Designation
:
Customer Service – Operations Executive/Sr executive
3
Grade
:
4
Department
:
Secured & Unsecured Lending Business
5
Sub Department (if any)
:
6
Employment Type
:
Full-time
7
Reporting to –
Designation & Grade
:
Head Customer service / Assistant Manager
8
No. of Reportees,
Designation & Grade
:
NA
9
Main Tasks
:
- Take complete ownership and accountability of all operations related metrics like TATs, Customer Satisfaction scores etc.
- Suggest ways to improve customer experience based on feedback from merchants.
- Risk management and policy implementation for various day to day processes
- Capability to quickly build/edit processes to manage new initiatives with existing bandwidth for growth experiments.
- Service requests and complaints from all modes
- Co-ordinating with pan India branches for various process.
- Good and relevant knowledge on mortgage business
10
Special Requirements (If any)
:
- Problem-solving
- Analytical thinking
- Research acumen
- Judgment and Decision Making
- Exceptional communication skills.
- Proven ability toward constructive networking
- Team player and multi-tasker with exceptional organizational skills
- Sales and Marketing know-how
- Must have experience in Secured lending / unsecured lending business
11
Compensation Band
:
As per policy
12
Stake Holders
:
Should be able to manage multiple stakeholders and collaborate with business heads in SULB
13
Job Location / State
:
Chennai
Entitlements
:
As per policy
Educational Qualification / Technical Certification
:
Any UG/PG or MBA
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