Customer Success and Business Development Associate

2 weeks ago

Noida, Uttar Pradesh, India Thieme Medical And Scientific Publishers Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Manage customer relationships and develop new influential connections, becoming a trusted partner.
  • Support retention and renewals by identifying value stories, and customer needs, and advocating for Thieme products and services. Enhancing customer satisfaction and revenue growth.
  • Seamless onboarding of new customers and training.
  • Drive customer satisfaction by delivering tailored value stories and demonstrating product ROI.
  • Collaborate with sales/marketing for account renewals and licensing.
  • Researching and identifying new/upsell sales opportunities, generating leads, target identification, and classification.
  • Reaching out to new customers, making presentations and pitches on field or virtually.
  • Closely working with the sales team to maintain a smooth flow of renewals and generate new opportunities for the e-Products assigned.

Preferred candidate profile

  • A graduate from a reputed university. Science / Medicine background would be an added advantage.
  • Experience of 2- 3 years in a field sales role, preferably in institutional sales
  • Excellent presentation and oration skills.
  • Excellent interpersonal, good verbal and written communication skills.
  • Experience with any kind of sales of e-services will be preferred.
  • Strong attention to detail and ability to prioritize daily workload and complete tasks independently.
  • Excellent time management, scheduling adherence skills and multitasking.
  • Knowledge of/ Interest in helping institutions/academic community to perform well in their field of study
  • The role would require extensive travel.

We offer the following benefits to our employees:

  • Hybrid Working Model
  • Gratuity
  • Mediclaim for the self, spouse, and up to three children
  • Accidental insurance with a sum insured of 15 lakhs
  • Term Life Insurance
  • Five-day working week
  • Performance-based Bonus
  • Paid parental leave

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